French Speaking Technical Support Agent

hace 5 meses


Sevilla, España Connections A tiempo completo

Our International client based in Spain with offices in Barcelona, Madrid, and Sevilla is hiring Technical Support Agents to provide high technical customer support for their clients, having a variety of projects available within different sectors.

You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace.

**Responsibilities**:

- Identify and analyze the technical issue of the customer by showing active listening and asking clear and concise questions.
- Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
- Per each customer, contact gather and document all relevant information into the system to ensure a high level of service is delivered.
- Keep up to date with all new developments in the technical area, networks, and consumer electronics relating to the position.

**Requirements**:

- Native level of French and strong English level (C1/C2).
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users.
- Demonstrate patience when communicating and solving issues.
- Keep up with the latest IT and tech-related trends.
- Proactive, self-motivated and a great team player.

**Salary**: 20,000.00€ per year



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