Service Desk Team Leader

hace 5 meses


En remoto, España Krell Consulting A tiempo completo

20 Sistemas- CAU/SOPORTE/HELPDESK/OPERADORES- hace 17 minutos**Descripción**:
**Service Desk Team Leader**:
**Krell-consulting**:
En Krell-consulting, estamos buscando un líder de equipo de Service Desk para unirse a nuestro equipo. Buscamos una persona altamente motivada y con experiência en gestión de servicios de soporte, especialmente en el ámbito de IT.**Responsabilidades y tareas**:

- Coordinar y liderar el equipo de Service Desk para garantizar la eficiencia en la resolución de incidentes y solicitudes de servicio
- Gestionar y priorizar las solicitudes recibidas, asegurando que se cumplan los objetivos de tiempo de respuesta y calidad
- Supervisar la satisfacción del cliente, asegurando que se brinde un servicio excepcional
- Participar activamente en la resolución de incidentes y problemas técnicos de nível 2 y 3
- Colaborar con otros departamentos de IT para garantizar la satisfacción del cliente y el cumplimiento de los níveles de servicio acordados
- Identificar oportunidades de mejora y proponer soluciones para optimizar los procesos y la eficiencia del equipo

**Requisitos**:

- Experiência mínima de 3 años en gestión de servicios de soporte, preferentemente en roles de liderazgo en Service Desk
- Conocimientos sólidos de herramientas y tecnologías relacionadas con Service Desk, como Power BI, SQL Server, Azure, Jira y Remedy
- Nível avanzado de inglés, tanto hablado como escrito
- Excelentes habilidades de comunicación y capacidad para liderar y motivar a un equipo
- Orientado/a al cliente, con capacidad para gestionar las expectativas y resolver problemas de manera efectiva
- Capacidad para trabajar en un entorno dinámico y de alto ritmo, priorizando tareas y cumpliendo los plazos establecidos
- Certificaciones relacionadas con Service Desk serán valoradas positivamente

**Beneficios**:

- Oportunidad de trabajar en una empresa líder en el sector de consultoría y tecnología
- Ambiente de trabajo colaborativo y dinámico
- Desarrollo profesional y oportunidades de crecimiento
- Teletrabajo 100%


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