Salesforce Service Lead

hace 3 semanas

Sevilla, España Omega CRM A tiempo completo

**Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for Salesforce Service Lead.**:
**Main responsibilities**:

- Provide support in Pre-sales tasks for assigned accounts: Solution design, estimation, planning, and assumptions.
- Share with the service team the client's vision, goals, and expectations.
- When there's a dedicated team, allocate and supervise their tasks, managing assignments, vacations, and absences during the service.
- Manage service progress to ensure deadlines, scope, and budget are met.
- Facilitate change requests to ensure all parties are informed about schedule and budget impacts.
- Provide visibility of service progress to the client and the Client Lead. Lead follow-up meetings.
- Alert operations management about potential deviations.
- Supervise all incoming and outgoing service documentation.
- Lead the resolution of problems arising from service evolution.
- Pursue customer satisfaction regarding the service.
- Ensure service objectives are met. Subsequently evaluate the service and identify successful and unsuccessful elements.
- Responsible for sending customer satisfaction surveys regarding the service.
- Identify potential Up & Cross Selling opportunities for the account.

**Mandatory Skills**:

- At least 4 years of experience as a Salesforce Consultant or similar role.
- Experience working with Agile methodologies.
- Strong communication and presentation skills
- Intermediate-High Level of English (reading, writing, listening and speaking)

What do we offer
- Permanent contract.
- Flexible Schedule. We make it easy. Balance your professional and personal life.
- Certifications plan. Improve your skills and get the official certificate from our main partners.
- Home Office. You decide and we support you.
- Flexible retribution (public transport ticket, Ticket restaurant,).
- Health insurance.
- OMEGA in action. Our commitment to a better society is not just an intention
- Professional development: Evolve, grow and get where you want to go.

About us

We are a digital global company whose mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing. We target companies from different fields such as: #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 550 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner. Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values: #Talent, #flexibility, #commitment and #innovation. We bring them to everything we do. #TogetherWeGrow

  • Salesforce Service Lead

    hace 2 semanas

    Sevilla, España Omegacrmconsulting A tiempo completo

    Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for Salesforce Service Lead.Main responsibilities:Provide support in Pre-sales tasks for assigned...

  • Service Excellence Lead

    hace 3 días

    Sevilla, Sevilla, España Randstad España A tiempo completo

    We are looking for a talented and experienced professional to lead our customer service team as a Service Excellence Lead.Key Responsibilities:Develop and implement customer service strategies to ensure high service quality and consistency.Lead, hire, and train a high-performing customer service team to uphold excellent service standards.Collaborate with...

  • Salesforce Service Delivery Manager

    hace 2 semanas

    Sevilla, España Seidor A tiempo completo

    **Humanizando la Tecnología.** Somos una gran empresa con alma de **Start-up**. Nos organizamos por unidades de conocimiento expertas que colaboran entre sí. Por ello buscamos **personas inquietas, **que les **motiven los retos y con ganas de crecer personal y profesionalmente**, que se unan a nuestro equipo para tener un** impacto positivo** en el mundo...

  • Customer Service Operations Lead

    hace 3 días

    Sevilla, Sevilla, España Randstad España A tiempo completo

    We are seeking a skilled Customer Service Operations Lead to oversee customer service operations and ensure an exceptional customer experience. This role blends leadership, communication, and problem-solving skills to drive operational excellence and enhance customer satisfaction.Our client is a leading healthcare company in the industry.Key...

  • Salesforce Consultant

    hace 4 semanas

    Sevilla, España Ayesa A tiempo completo

    Cada profesional de nuestra empresa es importante para nosotros, nos ayudan a crecer de manera diversa y gracias a ellos somos más de 13.500 personas trabajando con el mismo objetivo en más de 40 países.¡Únete a la multinacional española tecnológica referente en el mundo!En esta ocasión, buscamos ampliar nuestro equipo con un Salesforce Consultant en...

  • Thermal Systems Service Lead

    hace 6 días

    Sevilla, Sevilla, España Kyoto Group A tiempo completo

    Job Description">Job Title: Operations & Maintenance Director">Location: Remote (Global)">Job Type: Full-time">Main Responsibilities:Develop and execute comprehensive O&M strategies aligned with Kyoto's business objectives.Oversee global operational activities, including maintenance operations and service agreements.Build and lead a global service force...

  • Desarrollador Salesforce, Hibrido

    hace 6 días

    Sevilla, España Jr Spain A tiempo completo

    Desarrollador Salesforce, híbrido, SevillaDesarrollador Salesforce.¿Te imaginas participando en la transformación de las principales organizaciones nacionales e internacionales?En Deloitte, estamos comprometidos con generar un impacto en la sociedad, en nuestros clientes y en ti.Desde nuestro equipo de Deloitte Engineering Center, estamos buscando...

  • Desarrollador Salesforce, hibrido

    hace 3 semanas

    Sevilla, España Deloitte A tiempo completo

    Desarrollador Salesforce Te imaginas participando en la transformación de las principales organizaciones nacionales e internacionales? En Deloitte estamos comprometidos con generar un impacto en la sociedad en nuestros clientes y en ti Desde nuestro equipo de Deloitte Engineering Center estamos buscando personas que se incorporen a nuestra área de...

  • Desarrollador Salesforce, Hibrido

    hace 4 días

    Sevilla, España Jr Spain A tiempo completo

    Desarrollador Salesforce, híbrido, SevillaDesarrollador Salesforce.¿Te imaginas participando en la transformación de las principales organizaciones nacionales e internacionales?En Deloitte, estamos comprometidos con generar un impacto en la sociedad, en nuestros clientes y en ti.Desde nuestro equipo de Deloitte Engineering Center, estamos buscando...

  • Desarrollador Salesforce, Hibrido

    hace 6 días

    Sevilla, España Jr Spain A tiempo completo

    Desarrollador Salesforce, híbrido, Sevilla Desarrollador Salesforce.¿Te imaginas participando en la transformación de las principales organizaciones nacionales e internacionales?En Deloitte, estamos comprometidos con generar un impacto en la sociedad, en nuestros clientes y en ti.Desde nuestro equipo de Deloitte Engineering Center, estamos buscando...

  • Desarrollador Salesforce, Hibrido

    hace 3 semanas

    Sevilla, España Deloitte A tiempo completo

    Desarrollador Salesforce Te imaginas participando en la transformación de las principales organizaciones nacionales e internacionales?En Deloitte estamos comprometidos con generar un impacto en la sociedad en nuestros clientes y en ti Desde nuestro equipo de Deloitte Engineering Center estamos buscando personas que se incorporen a nuestra área de Sales...

  • Desarrollador Salesforce, Hibrido

    hace 4 días

    Sevilla, España Deloitte A tiempo completo

    Desarrollador Salesforce Te imaginas participando en la transformación de las principales organizaciones nacionales e internacionales?En Deloitte estamos comprometidos con generar un impacto en la sociedad en nuestros clientes y en ti Desde nuestro equipo de Deloitte Engineering Center estamos buscando personas que se incorporen a nuestra área de Sales...

  • Desarrollador Salesforce, hibrido

    hace 5 días

    sevilla, España JR Spain A tiempo completo

    Desarrollador Salesforce, híbrido, Sevilla Desarrollador Salesforce. ¿Te imaginas participando en la transformación de las principales organizaciones nacionales e internacionales? En Deloitte, estamos comprometidos con generar un impacto en la sociedad, en nuestros clientes y en ti. Desde nuestro equipo de Deloitte Engineering Center, estamos buscando...

  • Desarrollador Salesforce, Hibrido

    hace 2 semanas

    Sevilla, España Deloitte A tiempo completo

    Desarrollador SalesforceTe imaginas participando en la transformación de las principales organizaciones nacionales e internacionales?En Deloitte estamos comprometidos con generar un impacto en la sociedad en nuestros clientes y en tiDesde nuestro equipo de Deloitte Engineering Center estamos buscando personas que se incorporen a nuestra área de Sales...

  • Salesforce Administrator, Trilogy

    hace 1 semana

    Sevilla, España Crossover A tiempo completo

    Ready to revolutionize how businesses handle complex pricing and quoting? Want to be at the intersection of AI innovation and Salesforce CPQ transformation? Trilogy's AI-First Professional Services team is reimagining how businesses leverage Salesforce CPQ through cutting-edge AI integration. We're building tomorrow's solutions today, and we need a...

  • (Buen Salario) Desarrollador Salesforce, Hibrido

    hace 2 semanas

    Sevilla, España Deloitte A tiempo completo

    Desarrollador SalesforceTe imaginas participando en la transformación de las principales organizaciones nacionales e internacionales?En Deloitte estamos comprometidos con generar un impacto en la sociedad en nuestros clientes y en tiDesde nuestro equipo de Deloitte Engineering Center estamos buscando personas que se incorporen a nuestra área de Sales...

  • Customer Service Manager

    hace 2 días

    Sevilla, España Randstad España A tiempo completo

    We are seeking an experienced and dynamic Customer Service Manager to lead the customer service operations, ensuring an outstanding customer experience that meets or exceeds expectations. This strategic role blends leadership, communication, and problem-solving skills to drive operational excellence and enhance customer satisfaction. If you are a...

  • Customer Service Manager

    hace 15 horas

    Sevilla, España Randstad España A tiempo completo

    We are seeking an experienced and dynamic Customer Service Manager to lead the customer service operations, ensuring an outstanding customer experience that meets or exceeds expectations. This strategic role blends leadership, communication, and problem-solving skills to drive operational excellence and enhance customer satisfaction. If you are a...

  • Customer Service Manager

    hace 3 días

    Sevilla, España Randstad España A tiempo completo

    We are seeking an experienced and dynamic Customer Service Manager to lead the customer service operations, ensuring an outstanding customer experience that meets or exceeds expectations. This strategic role blends leadership, communication, and problem-solving skills to drive operational excellence and enhance customer satisfaction. If you are a...

  • Customer Service Manager

    hace 3 días

    Sevilla, España Randstad España A tiempo completo

    We are seeking an experienced and dynamic Customer Service Manager to lead the customer service operations, ensuring an outstanding customer experience that meets or exceeds expectations. This strategic role blends leadership, communication, and problem-solving skills to drive operational excellence and enhance customer satisfaction. If you are a...