Service Desk Engineer

hace 5 meses


En remoto, España Autovista Group A tiempo completo

**Our Company**

Autovista Group provides trusted pricing and specification insights for Europe’s automotive decision makers. We have a presence in over 20 countries across Europe and Australia. We focus on the provision of automotive data, insight and intelligence to the automotive sector, offering products and solutions for every stage of a vehicles lifecycle. Deploying our experts’ skills, our depth in data, analytical precision and geographical reach, we are shaping the future of global mobility together with our clients.

**The Department**

The IT Service Desk team helps hundreds of staff all across the business every week with issues ranging from helping to resolve new business presentation issues, MS Teams login difficulties and VPN problems to new equipment procurement, set-up and equipment failure.

As a member of our IT Services Organization.

**The Role**

As key member of the Service Desk Team the role will be responsible for providing the first point of contact for all Group Operations IT requests and you will have an opportunity to make a valuable contribution to that goal supporting internal employees. This role is expected to deliver excellent proactive service to the users of the Service Desk in terms of response, communication and resolution. This involves responding to all requests upon receipt, and escalation of requests that cannot be resolved by Service Desk all within the agreed service level agreement. This role involves ensuring the smooth operation of our Microsoft 365 environment, providing technical support to end-users, and maintaining various IT assets. The role will cover pan European countries.

You will be able to work independently and proactively as a driven and detail orientated service desk agent. Good time management skills are very valuable to help ensure deadlines are met. Knowledge of the automotive industry is a big advantage, if not an ability to pick up new information quickly is a must. Being able to work with and maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner would be very valuable to the team.

**The Benefits**

We have a range of excellent group wide benefits like our fully flexible working policy, a wellbeing allowance aimed at alleviating some of the additional expenditure when working from home, reimbursements for your home workstation. We also have a group bonus scheme, mental and physical wellbeing support including anything from eye care vouchers to online guidance on sleep, fitness, nutrition, stress awareness and more. We also want to see you develop and grow in your career and our learning and development run some great excellent courses to support this.
- Autovista Group is a Fully Flexible organisation. Our goal is for our people to feel free to work where, when and how they choose, _**_within their country of employment_**_, to enable colleagues to balance their personal interests with their work commitments and deliverables, to support a happier and healthier way of life. Performance will be judged on output and colleagues will be trusted to manage their working time effectively to meet work deadlines and goals whilst ensuring their wellbeing is prioritised_



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