IT Service Manager

hace 3 semanas

Madrid, España TK ELEVATOR IBERICA HOLDING, SL UNIPERSONAL A tiempo completo

The company
People are at the center of everything we do at TK Elevator - we work as one team, watch out for each other’s safety and share a common vision to keep the world moving. This is your chance to go beyond and impact the future of urban mobility. We are looking for talented people who want to start or develop their professional career with us.

With integrated cloud-based solutions such as our MAX platform, we embrace the full potential of digitalization, transforming ourselves into a digitally augmented company to make life easier, more efficient and more comfortable.

**What we expect**:

- Service Management Strategy: Develop and implement a comprehensive service management strategy for our Field Applications, aligning it with the overall IT service management framework and business goals.
- Continuous Improvement: Identify areas for improvement in the service management of Field Applications and drive initiatives to enhance reliability, performance, and user satisfaction. Regularly review service metrics, gather feedback, and implement process improvements to optimize service delivery.
- Incident and Problem Management: Oversee the incident and problem management processes for Field Applications, ensuring timely resolution of issues and minimizing impact on operations. Collaborate with cross-functional teams to identify root causes, implement preventive measures, and drive service restoration.
- Vendor Management: Collaborate with vendors and third-party service providers to ensure effective delivery of services and adherence to service level agreements (SLAs). Conduct regular performance reviews, manage contracts, and address any service-related escalations.
- Documentation and Reporting: Maintain accurate documentation of service management processes, procedures, and incident resolutions. Prepare regular reports on service performance, trends, and key metrics, presenting findings to stakeholders and senior management.
- Stakeholder Engagement: Collaborate with key stakeholders, including business units, IT teams, and project managers, to understand business requirements, align service delivery with organizational objectives, and foster strong relationships.

**Who we are looking for**:

- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
- Strong understanding of ITIL principles and best practices.
- Experience in incident and problem management, change and release management, and vendor management.
- Excellent analytical and problem-solving skills, with the ability to identify opportunities for improvement and drive initiatives to enhance service delivery. Familiar with reporting and BI reporting tools will be preference.
- Strong communication and interpersonal skills, with the ability to engage with stakeholders at all levels.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Proactive and customer-focused mindset, with a passion for delivering high-quality service to end-users.
- Fluency in English (written and spoken; Minimum level: B2)

**What we offer**:

- Secure job and salary - permanent contract in a technically exciting, stable, and sustainable industry and an attractive compensation package
- Social benefits and an attractive work calendar.
- Teamwork & safety - an open, transparent, and value-oriented culture
- Individualized training plan from your very first day.
- TK Elevator is a company with an open, transparent culture that focuses on the people who make it up. At TKE you will receive frequent feedback, continuous training and space to contribute your ideas.

**Contact**:

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