Customer Success Manager
hace 5 días
**Who we are**
The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move “Fearlessly Forward” together. Cooperative innovation is at the center of everything we do - from our games, new products and technologies, to how we collaborate and share inspiration with one another.
Within The Workshop, MSP is a highly private, managed services and data centre hosting facility. We offer an array of different products and services including cloud, co-location, corporate services and many other ‘as a’ services. Our business comprises a diverse team of highly skilled professionals who empower our customers and their organizations by tailoring the most suitable solutions to their technology requirements.
Customer Success acts as the voice of the customer within MSP and ensures that our customers are getting the most value out of the products and services we provide.
**Your mission**
As an experienced Technical Account Manager, your role will be instrumental in shaping our relationships with new and existing clients. You will cultivate partnerships, enhance the client experience, and ensure they feel valued and understood. In addition, you will collaborate closely with IT Service Managers to proactively assess and identify opportunities for enhancing customer satisfaction and service levels. Your responsibilities will also involve serving as the interface between customers and internal teams, ensuring optimal utilisation of our services and maximising client satisfaction.
This is an exciting opportunity for a highly motivated professional to play a critical role in managing client relationships within a dynamic and fast-paced global technology company
**What you'll do**
- Enhance and cultivate relationships with new and existing customers through proactive efforts.
- Serve as the interface between customers and internal teams
- Conduct regular customers reviews to discuss their accounts' performance, satisfaction, expectations, and future plans.
- Analyse service data to provide customers with reports on service usage, trends, and recommendations for optimisation.
- Identify service-related issues and collaborate with customers, IT service managers and other internal teams to implement improvement programs.
- Anticipate potential customer service challenges by closely collaborating with IT service managers and other internal teams to mitigate risks.
- Identify customer requirements for additional service & product enhancements.
- Identify gaps in our existing service & product portfolio.
- Explore opportunities to increase service & product adoption for our existing customers.
- Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, including customers, vendors, and internal teams.
- Support the team principal with the creation and maturing of departmental processes and frameworks
**What you'll bring**
- Proven Technical Account Management experience in a fast-paced growing organisation
- Solid understanding of IT services and products, including cloud services, cybersecurity, network administration, and data management.
- Excellent interpersonal and customer service skills, with the ability to build relationships and communicate complex technical information clearly.
- Proven track record in managing a diverse range of customers and cultivating robust B2B relationships.
- Experience developing and maturing account management processes
- Experience of working for a managed services provider an advantage
- ITIL certification an advantage
- Strong negotiation skills
- Proficiency in using management software tools (e.g. Atlassian suite)
- Extensive team work experience and ability to effectively lead, engage and motivate other Inventors towards a common goal
- Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation
- Excellent stakeholder management skills, vendor management skills and experience
- Good response under pressure and ability to quickly react to changes and to adapt strategies and priorities accordingly
- Excellent written and verbal communication skills, including the ability to relate effectively to users at all levels and careful attention to detail
- Excellent communication and interpersonal skills and the ability to work in a fast-paced and dynamic environment
- Excellent analysis and problem-solving skills.
- A great passion for technology that compels you to always keep an eye on new technologies, platforms, techniques, languages and innovation in general
**What´s in it for you**
- Inspiring and fulfilling work at the innovative, value-driven global company that uses cutting-edge tech.
- Global work experience in agile methodology.
- International, friendly and inclusive multi-cultural environment
-
Customer Success Manager
hace 3 semanas
Malaga, España Webhelp A tiempo completo**Location** - Málaga, Spain**Language** - French*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for an **English Speaking -** **Customer Success Manager **to join our exciting projects, with leading...
-
Customer Success Manager
hace 2 semanas
Malaga, España Webhelp A tiempo completo**Location** - Málaga, Spain**Language** - English*** **Description**: Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day. We are looking for a **French and English-speaking** **Customer Success Manager - (On-site) **to join one of our exciting...
-
Customer Success Manager
hace 5 días
Malaga, España goFLUENT A tiempo completo**Customer Success Manager / Chef de projet**: **Qui sommes-nous** Le groupe goFLUENT, basé dans plus de 20 pays, est un acteur incontournable du secteur EdTech, pionnier et maintenant leader, nous accompagnons la stratégie Learning de nos clients (Fortune 500 & Start-Ups). En associant technologie, contenus professionnels et laccompagnement humain, nous...
-
Customer Success Internal Support Representative
hace 3 meses
Malaga, España Safeguru HQ S.L A tiempo completoWe are Safeguru, an E-Commerce specializing on industrial safety products and personal protective equipment, leader on health and safety digital content. We are looking for a motivated individual to join our team. The Customer Success Internal Support Representative will be responsible for providing the support required the Customer Success representatives,...
-
Success Manager
hace 4 semanas
Malaga, España Sprinklr A tiempo completoSprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with...
-
Partner Success Manager
hace 1 semana
Malaga, España Anywhere365 A tiempo completoAnywhere365® is the world's first certified Microsoft Teams Cloud Contact Center and Dialogue Management solution. We are on a mission to create a "Mind-blowing" customer experience for global enterprises. **The Role**: **Strategic level**: - Design and execute partner strategy aligned with AW365's mission and vision. - Cultivate strong partner...
-
Customer Success Network Engineer
hace 4 semanas
Malaga, España Palo Alto Networks A tiempo completoCompany Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
-
Customer Success Network Engineer
hace 4 semanas
Malaga, España Palo Alto Networks A tiempo completoCompany Description At Palo Alto Networks®, everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re here for better....
-
Cloud Customer Lifecycle Manager
hace 4 semanas
Malaga, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. We're looking for a French-speaking customer-facing Customer Lifecycle Manager to execute the engagement and drive partner hand-off, provide initial face/voice to the customer, and drive sales. Position: Cloud Customer...
-
Cloud Customer Lifecycle Manager
hace 4 semanas
Malaga, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. We're looking for a German-speaking customer-facing Customer Lifecycle Manager to execute the engagement and drive partner hand-off, provide initial face/voice to the customer, and drive sales. Position: Cloud Customer...
-
Cloud Customer Lifecycle Manager
hace 3 semanas
Malaga, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. We're looking for a Danish-speaking customer-facing Customer Lifecycle Manager to execute the engagement and drive partner hand-off, provide initial face/voice to the customer, and drive sales. Position: Cloud Customer...
-
Cloud Customer Lifecycle Manager
hace 3 semanas
Malaga, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. We're looking for a Finnish-speaking customer-facing Customer Lifecycle Manager to execute the engagement and drive partner hand-off, provide initial face/voice to the customer, and drive sales. Position: Cloud Customer...
-
Senior Network Security Customer Success Engineer
hace 4 semanas
Malaga, España Palo Alto Networks A tiempo completoCompany Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...
-
Senior Network Security Customer Success Engineer
hace 4 semanas
Malaga, España Palo Alto Networks A tiempo completoCompany Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...
-
Senior Network Security Customer Success Engineer
hace 4 semanas
Malaga, España Palo Alto Networks A tiempo completoCompany Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...
-
Customer Lifecycle Manager
hace 3 semanas
Malaga, España Webhelp A tiempo completo**Location** - Málaga, Spain**Language** - Dutch*** **Description**: **Customer Lifecycle Manager -Dutch Market** **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for a** Customer Lifecycle Manager -Dutch Market **to join...
-
Cloud Customer Lifecycle Manager
hace 3 semanas
Malaga, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. We're looking for a Dutch/Flemish-speaking customer-facing Customer Lifecycle Manager to execute the engagement and drive partner hand-off, provide initial face/voice to the customer, and drive sales. Position: Cloud...
-
Cloud Customer Lifecycle Manager
hace 3 semanas
Malaga, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. We're looking for a Dutch/Flemish and French-speaking customer-facing Customer Lifecycle Manager to execute the engagement and drive partner hand-off, provide initial face/voice to the customer, and drive sales. Position:...
-
Platform Success Manager
hace 4 semanas
Malaga, España Sprinklr A tiempo completoSprinklr is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world helping valuable brands make their customers happier. Learn more about our culture and how we make our employees happier through The Sprinklr Way **Job Description**: - Sprinklr is a unified customer experience management...
-
Cloud Customer Manager
hace 4 semanas
Malaga, España Multilingual International Recruitment Ltd A tiempo completoCloud Custome Manager Swedish/Norwegian/Danish/Finnish or Dutch Speaking Málaga, Spain €26,000 + Performance Bonus up to €4,000 + €1,540 Meal Vouchers + Relocation allowance + Hybrid Monday to Friday 9-6pm Tasks - Be the first and main contact point for Cloud technology customers - small and medium businesses - Leverage social, digital, video,...
