Senior Wintel L2/3 Support Engineer
hace 3 meses
COFCO International is a global agri-business with a clear vision, strong values and a positive culture, focused on being a leader in the global grains, oilseeds and sugar supply chains. We provide the food the world needs in a responsible way. Headquartered is Geneva, Switzerland, we are ambitious, with the right structures and culture to meet the world's increasing and changing needs. With 11,000+ people in 35 countries, our global portfolio includes assets across the Americas, Europe, Africa, Middle East, and Asia-Pacific. We trade with over 50 nations, while providing farmers unique direct access to the growing Chinese market.
**JOB PURPOSE**:
The Senior Wintel L2/3 Support Engineer (Corporate and Assets) will be responsible for providing administration and support for systems within the on-premises and Cloud environments; contributing to and adhering to established policies and procedures. Will also work with the IT Services Leadership Team and IT Operations Managers to provide technical recommendations for these environments.
**RESPONSIBILITIES**:
Participate in corporate and asset infrastructure related projects as assigned;
Proactively seek out infrastructure optimization opportunities ;
Support backup and recovery solutions for on-premises and cloud services;
Coordinate and assist in developing system requirements;
Operate as a Subject Matter Expert for managed services and technologies;
Provide administration and support for servers in both on-premises and Cloud environments;
Install, configure, and maintain the Cloud and on-premises infrastructure including hosting, Asset management, data center, Cloud operations and Cloud migrations and assist other support teams in troubleshooting issues;
Document processes, procedures, upgrades, and problems;
Document and maintain information relative to the supported systems and participate in knowledge sharing sessions;
Perform account administration, file security, resource allocation and security for the systems, hosted in both the on-premises and Cloud environments;
Use the company ITSM tool to coordinate support activities for all incidents and service requests;
Develop, deploy, and maintain power shell automation for daily tasking, provisioning and common areas;
Administration of Microsoft collaboration tools;
Support and manage security in both, on-premises, and cloud environments (Antivirus, antispam);
Other duties as assigned.
**Experience & competencies**:
Exhibit flexibility, initiative, and innovation to deal with ambiguous and fast-paced situations;
Excellent written and verbal communication skills;
Strong team player;
Problem solving;
Ability to take ownership of problems and see them through to completion;
Ability to communicate in a high-pressure environment.
**REQUIREMENTS**:
Bachelor’s Degree preferred or equivalent technical education;
Experience in support and administration of Windows 2008/2012/2016/2019 Server environments;
Experience in AD domains and forests;
Demonstrated experience of technical support for end user or Systems computing;
Experience in Microsoft cloud-based solutions and tools;
Fluent in English;
Fluent in Portuguese (preferred).
**Additional skills**:
Azure;
Citrix;
Experience in Endpoint Central (manage engine).
We kindly ask you to submit your CV in English.
COFCO International is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, national origin, disability status, protected veteran status or any other characteristic protected by law.
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