Customer Service Representative

hace 2 semanas

España The Cigna Group A tiempo completo

Job Description

Cigna is a leading provider of group healthcare and wellbeing programmes for employees of multinational organizations. In this position, you will be responsible for the contract administration and client communication for designated client relationships.
- Administration process- Coordinate and ensure a correct administrative follow-up of the assigned contracts/clients.
- Keep records and filing up to date.
- Manage your work, taking into account the applicable procedures and agreements
- Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.
- Commit yourself to high-quality administration and fast transactions
- Call center Communication process:
- Inbound calls for information, process and communications.
- Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.
- Respond to questions in a qualitative way.
- Contribute to maintaining a co-operative and friendly working environment.- Inform the Operations Manager on problems and inefficiencies

Shift : Monday - Friday

12:15 - 20:00

You will be performing these tasks in English and Italian, any other languages a plus.

**About Cigna Healthcare**

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
- Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._

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