Customer Support Representative
hace 3 semanas
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Support Representative for their Málaga office.
Position: Customer Support Representative
Location: Málaga, Spain
Employment type: Full-time
Remuneration: Base salary.
**DUTIES AND RESPONSIBILITIES**:
- Handle incoming contact from customers via phone and mail
- Assist customers and deal with customer complaints promptly and effectively
- Be the first point of contact - resolve customer queries and related requests
- Ensure clients receive the highest level of service at any moment given.
**REQUIREMENTS**:
- Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
- Prior working experience in customer service/support is needed
- Previous experience from the banking sector/a credit institution (primarily from the Nordic countries) is considered as an advantage
- Excellent communication skills
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Understanding of economics and numbers
- Fast learner who easily adapts to new IT systems and tools
- Able to work independently, while being a team player at the same time
**BENEFITS**:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Hybrid work from home/office
- 23 working days' paid annual leave
- Guidance and tools to reach your full potential.
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