Service Coordinator

This role is responsible for a wide range of administrative tasks to support the **SP i-Dositecno Service Operation **(although you will be part of a global service coordinator team and expected to work within that group). This role is heavily reliant on excellent planning, IT, and communication skills. Being a new position for this plant, you can help build a structure and create processes with the support of the already established global coordinator team.

**Key tasks**
- Process and progress orders associated with equipment installation / commissioning, preventative and unscheduled repair and maintenance, and critical spare parts packages.
- Maintain the Field service Master Schedule using FSM Scheduling software.
- Creation, compilation, and completion of all Service Dept. related documentation tasks, prior to invoice.
- Provide quotations for Service Dept. related activities.
- Liaison with internal Sales, the customer, and distributors in relation to Service sales
- Issue RMA numbers (Return Materials Authorisation) and associated documentation and communication with customer through to satisfactory outcome
- Support technical enquiry tasking.
- Triage and distribution of service-related requests to the correct team members for prompt resolution.
- Manage and coordinate internal tasks with others Operation team members.
- Assist management in ensuring performance goals are met.
- Suggest and implement process improvements
- Build and maintain business relationship with clients by providing prompt and accurate service.

Essential Skills:

- Fluent in English and Spanish
- Planning / scheduling / coordinating
- Excellent communication skills
- General IT skills
- Ability to multitask

Essential Experience
- 5 years’ experience of an administrative role in a manufacturing and technical service environment.
- Experience of working in a technical environment with specific skills in planning, scheduling, and an awareness of technical sales.
- Demonstrate great customer facing and organisational experience.
- Ability to communicate at all levels.

Preferred Qualifications
- Relevant qualification in General Administration or demonstrate a proven background and experience.
- Business Degree