Brand Experience

hace 2 semanas


Madrid, España Radisson Hotel Group, Madrid Office- Brand Experience & Quality A tiempo completo

We are looking for a
**Brand Experience & Standards Manager **to join our team in
**Madrid** or

**Key roles and responsibilities**:

- Ensure brand standards are consistently updated, communicated, and delivered across the business.
- Manage brand standards implementation timelines, working with areas and relevant stakeholders; examples include business development, technical services, procurement, marketing, loyalty, revenue optimization, communications, human resources, and information technology.
- Developing and delivering relevant brand experiences per brand or cross-branded, product development and innovative enhancements
- Manage the implementation of brand experience from pilot to regionalization to deliver a “hotel ready” toolkit for implementation.
- Manage the roll out of standards related to new brand strategies, tools, and concepts.
- Liaise with Operations on relevant updates to specific Standard Operating Procedures.
- Be the main point of contact for the hotels for Brand audit, follow-up the process with the audit external vendor and analyse the audit results to adjust the brand standards accordingly and ensure a better brand implementation

Brand Experience & Standards Manager must have the following skills:

- 5 years’ experience in the hospitality industry, preferably both at hotel and corporate office level.
- Strong leadership and team management skills.
- Ability to drive successful project management delivery, capable of prioritizing and handling multiple projects simultaneously, under tight time constraints and within budget parameters.
- Demonstrated organizational skills and follow-through in tracking ongoing processes.
- Flexible team player with a global mindset, able to work with a variety of different stakeholders from different cultural backgrounds and at all levels of the organization.
- A self-starter with mínimal need for day-to-day direction.
- Superior verbal, written and presentation skills.
- Strong analytical skills and data-driven thinking are critical.
- Accepts flexible work schedule necessary for business travel.
- Up-to-date with latest trends and marketing best practices.
- Understanding of brands and their importance.

**Job requirements and qualifications**:
**Minimum education**: Bachelor’s degree

**Minimum experience**: 5 years

**Language skills**: Excellent verbal and written knowledge of English; second language proficiency is preferred

**Others**:

- Cross-cultural experience and second language proficiency is preferred
- Excellent skills with Microsoft Office products; Excel is crucial, including PowerPoint, Word, and Outlook

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