Experience Design Manager

hace 2 semanas

Madrid, España Maxeon A tiempo completo

Powering Positive Change

In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That’s why at Maxeon Solar Technologies we’ve been pushing the boundaries of solar innovation every day for 35 years - from the very edge of outer space to countless rooftops below.

Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change every day.

Are you ready to power positive change?
Maxeon is seeking a high-energy, customer-focused Experience Design Manager as a critical member of the Product Experience team. In this role, you will be shaping Maxeon’s digital platform experience for our installer partners and design strategy from end to end. You will be joining Maxeon’s new and dynamic product team and work closely together with the teams developing our products and services and managing our partner channels. Your responsibilities include orchestrating user experience across digital and physical products, building Maxeon’s CX and UX capabilities and nurturing journey thinking within the wider organization. Additionally, you will be delivering outstanding, delightful experiences that strengthen the partnership with our installation partners and set them up for success.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Shape the end-2-end experience and design strategy for Maxeon’s brand new digital platform that plays a crucial role in building strong relationships with our installing partners and helps them to optimize their business (processes).
Translate new opportunities into engaging design concepts driven by customer insights.
Work with state-of-the-art data, AI and product platforms and integrate them seamlessly into our customer experience.
Work together with our Brand organization to integrate the Maxeon Brand DNA in every customer touchpoint
Manage suppliers and creative (design) agencies and assure that your concepts are implemented with the right quality.
Conduct qualitative and quantitative customer research to identify unmet needs and desires
Nurture design culture within Maxeon’s organization
Manage stakeholders in order to ensure that every Maxeon experience fits within the envisioned end-2-end customer journey.

RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS
You have a Bachelor/master’s degree (or similar field) in Product Design / Industrial Design
You have 8+ years in product design, UX design or related roles. Roles in B2B platforms, eCommerce or similar are preferred.
You know how to set design direction, but can also deliver designs ready for implementation
You are a strong ecosystems thinker, being able to conceptually connect dots between interdependent models
You’re a self-starter, thriving in multidisciplinary teams and accepting constructive criticism as part of continuous improvement in the design quality.
Your presentation skills and communication abilities are excellent. Regardless, whether the audience is internal, or external like installing partners or conference attendees, you can sell an idea clearly and confidently
Understanding the needs of the users of your services is an obsession for you.
You can confidently lead discussions, promote design solutions and adapt design practices - convincing through narrative and rigor
You are Familiar with the latest trends in (digital) design and familiarity with mobile-first designs.
You have experience in collaborating with architects and developers, collaborating to reach the highest quality output.
You have extensive experience working in multidisciplinary teams and the Agile way of working

Safety Compliance
Your safety is our number one priority at Maxeon. All our employees must complete regular workplace safety training and comply with our mandatory safety standards.

Equal Employment Opportunity
It is Maxeon’s policy to provide equal employment opportunity to all applicants and employees. Maxeon will not tolerate unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by national, local, state or federal laws or regulations.

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