Strategic Account Service Manager Emea

hace 3 meses

Barcelona, España Thermo Fisher Scientific A tiempo completo

**Work Schedule**

Standard (Mon-Fri)

**Environmental Conditions**

Office

**Position Summary**:
The Strategic Account Service Manager (SASM) is a key service role within the Instrument and Enterprise Services Division (IES) of Thermo Fisher Scientific. You will be responsible for identifying and pursuing new business opportunities, managing and developing key service accounts, and promoting our IES product portfolio to customers in various industries. An effective SASM maintains long-lasting customer relationships and works collaboratively and optimally to bring outstanding service support and customer experience, making it easier for our customers to do business with Thermo Fisher Scientific. The SASM is the primary point of contact and provides service expertise and helps drive all IES service activities within the account.

**Key responsibilities**:
**Service Agility**
- Identifies and prioritizes new client opportunities and develops solution implementation and growth strategies.
- Ability to develop strong relationships with customer accounts while engaging with buying influencers across their organization.
- Responsible for all elements of the service process from installations, corrective maintenance, preventative maintenance, client concerns, negotiating contract to customer relationship management.
- Uses data to develop and implement strategic service strategies to achieve optimal service level agreement delivery and revenue targets. Collaborate with cross functional teams to align service strategies with overall business objectives.

**Drives Growth**
- Expands current account penetration and share of wallet. Grows organically, broader, and deeper with all primary service products. Leverages cross-sell motions and activities.
- Manages direction for the Strategic Account; Develops service and sales strategies to meet plan and expand business within assigned Strategic Account; maintains pipeline of opportunities to maintain and grow service contract objectives.
- Uses internal service tools to effectively manage service tickets, client concerns, contract entitlements, parts delivery and communicate service activities in an accurate and timely manner.
- Maintains awareness of competitor and industry activity. Introduces new service offerings and strategies as available.

**Leadership**
- Leads collaboration and coordination with Corporate Account Managers, CMD Account Managers and IES Regional Service Leaders (as well as any other internal partner) to provide an elite customer service experience and to advance the accounts.
- Coordinates service business presentations, and when required, attends trade shows, user meetings and other customer events.
- Exchanges of Strategic Service Account information and Sales Leads within and across Thermo Fisher Scientific commercial divisions.

**Minimum Requirements/Qualifications**:

- Management experience in field service, account management or program management within analytical instrument markets
- Bachelor’s degree in Science, Engineering, Business, Operations, or related field.
- Strong market knowledge and professional network.
- Service and Commercial approach, strongly motivated by desire to win new business, with proven relentless pursuit to take competitive market share.
- Computer proficiency in MS Office, CRM.
- Ability to travel to customer locations up to 50% including overnight travel.

**What’s in it for you?**
- Performance bonus
- Learning and development opportunities with a highly successful, global business.
- Outstanding career and development prospects
- Company pension scheme and other fringe benefits
- Private Health Insurance
- Flexible wellbeing benefits and insurance discounts

  • Strategic Account Manager |

    hace 4 semanas

    Barcelona, España Welocalize A tiempo completo

    .Job Responsibilities: The Welocalize Account Manager is responsible for developing and sustaining a long-term strategic customer relationship, leveraging our subject matter expertise and service capabilities to create value-based solutions, serving as customer advocate for internal and external stakeholders, driving growth and lifetime value through a...

  • Strategic Account Manager |

    hace 4 semanas

    Barcelona, España Welocalize A tiempo completo

    .Job Responsibilities:The Welocalize Account Manager is responsible for developing and sustaining a long-term strategic customer relationship, leveraging our subject matter expertise and service capabilities to create value-based solutions, serving as customer advocate for internal and external stakeholders, driving growth and lifetime value through a...

  • Service Account Manager

    hace 6 días

    Barcelona, España Amadeus It Group A tiempo completo

    .time left to apply End Date: November 29, 2024 (6 days left to apply) job requisition id R23476 Job Title Service Account Manager Summary: The Amadeus Customer Care Management (CCM) develops and delivers a wide range of support services to meet the needs of Amadeus Travel Distribution customers worldwide. We help our customers to succeed by providing the...

  • Service Account Manager

    hace 1 mes

    Barcelona, España Amadeus A tiempo completo

    .Job Title Service Account Manager Summary: The Amadeus Customer Care Management (CCM) develops and delivers a wide range of support services to meet the needs of Amadeus Travel Distribution customers worldwide. We help our customers to succeed by providing the highest level of functional and technical support. CCM, as part of Travel Distribution Customer...

  • Service Account Manager

    hace 6 días

    Barcelona, España Amadeus It Group A tiempo completo

    .time left to apply End Date: November 29, 2024 (6 days left to apply)job requisition id R23476Job Title Service Account ManagerSummary: The Amadeus Customer Care Management (CCM) develops and delivers a wide range of support services to meet the needs of Amadeus Travel Distribution customers worldwide. We help our customers to succeed by providing the...

  • Account Manager

    hace 3 semanas

    Barcelona, España Mygwork A tiempo completo

    .Account Manager - EMEA PSF Barcelona Barcelona, Catalonia, ES This job is with GLG, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary The Account Management, Manager – PSF is a key client-facing role on GLG's Professional Services Firms...

  • Account Manager

    hace 3 semanas

    Barcelona, España Mygwork A tiempo completo

    .Account Manager - EMEA PSFBarcelonaBarcelona, Catalonia, ES This job is with GLG, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Job SummaryThe Account Management, Manager – PSF is a key client-facing role on GLG's Professional Services Firms...

  • Strategic Growth Manager

    hace 1 semana

    Barcelona, Barcelona, España Ingram Micro A tiempo completo

    About the RoleWe are seeking a highly motivated and results-driven Strategic Growth Manager to join our team in Viladecans, Spain. This exciting opportunity will see you lead the strategic expansion and market penetration of a segment of a category across the EMEA region.

  • Strategic Account Manager

    hace 1 mes

    Barcelona, Barcelona, España Payretailers Arg S.R.L. A tiempo completo

    We're PayRetailers, a cutting-edge payment solutions provider empowering businesses to succeed in Latin America & Africa. Our collaborative work environment encourages creativity and growth, valuing every employee's contribution. We're expanding into new markets and making a meaningful impact on the world of payments. If you're a strategic thinker with a...

  • Strategic Account Manager

    hace 1 semana

    Barcelona, Barcelona, España Mongodb A tiempo completo

    Drive business growth by formulating and executing a sales strategy within MongoDB's most strategic accounts.Key Responsibilities:• Proactively identify, qualify and close a sales pipeline within MongoDB's most Strategic Accounts.• Drive product adoption in LOPs/BUs you own in the account, upsells / cross sells by cultivating strategic relationships with...

  • Strategic Account Manager Digital Sales

    hace 3 semanas

    Barcelona, Barcelona, España Softwareone Deutschland Gmbh A tiempo completo

    Why Choose SoftwareOne?SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy, and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne...

  • **Account Manager**

    hace 4 semanas

    Barcelona, Barcelona, España Caixabank A tiempo completo

    About the Role:We are seeking an experienced Account Manager to join our team. In this role, you will be responsible for developing and maintaining strong relationships with our clients, identifying new business opportunities, and driving revenue growth through strategic account relationships.About the Company:Our company is a leading provider of innovative...

  • Strategic Account Manager

    hace 4 semanas

    Barcelona, Barcelona, España Zurich Australian Insurance Ltd. A tiempo completo

    We are seeking a highly skilled Strategic Account Manager to join our team at Zurich Australian Insurance Ltd.The ideal candidate will have a deep understanding of the creative and design process, excellent communication skills, and a strategic thinker with strong organizational skills.As a Strategic Account Manager, you will be responsible for managing and...

  • Service Account Manager

    hace 1 mes

    Barcelona, España Amadeus A tiempo completo

    Job Title Service Account ManagerSummary: The Amadeus Customer Care Management (CCM) develops and delivers a wide range of support services to meet the needs of Amadeus Travel Distribution customers worldwide. We help our customers to succeed by providing the highest level of functional and technical support. CCM, as part of Travel Distribution Customer...

  • Service Account Manager

    hace 1 mes

    Barcelona, España Amadeus A tiempo completo

    Job Title Service Account Manager Summary: The Amadeus Customer Care Management (CCM) develops and delivers a wide range of support services to meet the needs of Amadeus Travel Distribution customers worldwide.We help our customers to succeed by providing the highest level of functional and technical support.CCM, as part of Travel Distribution Customer...

  • Service Account Manager

    hace 1 mes

    Barcelona, España Amadeus A tiempo completo

    Job Title Service Account Manager Summary: The Amadeus Customer Care Management (CCM) develops and delivers a wide range of support services to meet the needs of Amadeus Travel Distribution customers worldwide. We help our customers to succeed by providing the highest level of functional and technical support. CCM, as part of Travel Distribution Customer...

  • Strategic Account Manager

    hace 4 semanas

    Barcelona, Barcelona, España Starcom A tiempo completo

    About the Role:We are seeking a highly skilled Strategic Account Manager to join our team at Starcom. As an Account Manager, you will have the opportunity to work with one of the country's most important retail companies, applying your extensive knowledge in strategy, planning, and all media campaigns across all media channels.Your Responsibilities:Establish...

  • Technical Account Manager

    hace 6 meses

    Barcelona, España AWS EMEA SARL (Spain Branch) - G84 A tiempo completo

    Experience in technical engineering - Bachelor's degree The Role An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our...

  • Technical Account Manager

    hace 3 meses

    Barcelona, España Amazon A tiempo completo

    .Technical Account Manager (South), TAM, ES - EMEA - SouthJob ID: 2596303 | AWS EMEA SARL (Portugal Branch) - G53At Amazon, our vision is to be earth's most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.Com. Amazon Web Services (AWS) is...

  • Technical Account Manager

    hace 3 meses

    Barcelona, España Amazon A tiempo completo

    .Technical Account Manager (South), TAM, ES - EMEA - South Job ID: 2596303 | AWS EMEA SARL (Portugal Branch) - G53At Amazon, our vision is to be earth's most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.Com. Amazon Web Services (AWS)...