Back Office Manager
hace 5 meses
**Responsibilities and Duties**:
- Manage high volumes of customer queries including making& amending accommodation bookings, updating changes and processing payments.
- Reach out to suppliers for rates on hotels, transfers/transportation, private yacht, private jets & all other lifestyle requests.
- Organize transfers, and rental of vehicles, including checking the drivers on route.
- Book and purchase tickets for sports, fashion, concerts and events worldwide.
- Accurate booking control.
- Recommendation and reservation of tables in restaurants.
- Use a wide variety of in-house systems and the current database of suppliers.
- Working closely with the operational team.
- Keep up to date with travel trends, restrictions rules and regulations.
**Qualifications and Skills**:
- Minimum **1-year experience working in travel & tourism** role.
- An in-depth professional understanding of all travel and tourism-related factors and policies including refunds, reissues, and itinerary changes.
- In-depth understanding of Tour operators, DMC’s & bed banks.
- Well-versed in various areas of travel (domestic/international, business/holidays, group/individual etc.
- Native or Advanced level of **Russian / Ukrainian**.
- Upper-intermediate level of **English**.
- Experienced PC user (MS Office).
- Ability to present, persuade and communicate effectively.
- Demonstrable ability to handle crises and turn negative into positive.
- Ability to interact in a friendly manner and provide accurate, detailed, and complete travel information.
- Positive attitude and self-motivation.
- Flexible and proactive.
- Ability to take responsibility and act accordingly.
- Organizational skills and the ability to multitask and time management.
- Ready to stay connected 24/7 and work on weekends (shifts).
**We offer**:
- Competitive salary depending on experience.
- Young and creative team.
**Salary**: From 1,000.00€ per month
**Language**:
- English (required)
- Russian / Ukrainian (required)
Work Location: Remote
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