IT Process and Service Manager

hace 2 semanas


Albalat dels Sorells Valencia provincia, España Mercadona A tiempo completo

En **Mercadona IT** dirigimos y desarrollamos grandes proyectos que impulsan la digitalización de Mercadona, modernizando las aplicaciones ya existentes y desarrollando nuevas herramientas y productos que mejoran y optimizan los procesos de la compañía.Para todo ello necesitamos un perfil IT Process and Service Manager que se una al equipo, encargado de definir, crear y diseñar la hoja de ruta de los procesos de Soporte IT. Únete a nuestro equipo para liderar la transformación digital de los supermercados en España y Portugal.**El reto que te proponemos**:

- Analizar la situación actual y proponer el rediseño de procesos de atención y soporte IT con el objetivo de identificar puntos de eficiencia en los mismos. Identificando sinergias en los procesos, desde el punto de vista de la optimización y la digitalización (automatización).
- Realizar el diseño de un plan concreto y detallado una vez realizado el análisis.
- Seguimiento del proyecto y comunicación del avance que se produzca por medio de indicadores y métricas cuantificables.
- Interlocución con los distintos equipos de atención y soporte IT asegurando que todos están alineados con las estrategias marcadas.
- Análisis de las necesidades del cliente, diseñando los diferentes canales que podemos utilizar para mejorar la experiência del usuario.
- Establecer y mantener acuerdos de nível de servicio (SLA) en colaboración con los grupos de soporte y equipos IT.

**Requisitos**:
**Estudios**:Grado de Ingeniería Informática, ADE o similar.**Conocimientos y certificaciones imprescindibles**
- Conocimiento de herramientas de emisión de tickets (Service Now), inventario y gestión de activos (CMDB), Gestión del conocimiento.
- Alto conocimiento de ofimática (Word, Excel, Power Point, Access, Outlook )
- Conocimiento medio de Windows y MacOS
- Imprescindible nível de Inglés medio.
- Disponibilidad para viajar.

**Capacidades imprescindibles**
- Capacidad de resolución de problemas, gestión de equipos y de proyectos con capacidad de toma de decisiones.
- Capacidad de definir, crear y diseñar la hoja de ruta de los procesos de Soporte IT, para implantar y mejorar continuamente el modelo de procesos y servicios aumentando la agilidad y eficiencia.
- Habilidades de comunicación y habilidades interpersonales capaz de Liderar un proyecto con alto impacto en diferentes equipos de trabajo llegando a hacer cambiar la forma de trabajo actual.

**Experiência**
- Mínimo 3 años de experiência en implementación de iniciativas de mejora continua en la trasformación de servicios de Atención IT y en gestión de herramientas de procesos ITSM a Usuario IT en empresas de gran tamaño.Además de cumplir con los requisitos técnicos, eres una persona apasionada por la tecnología, orientada a la mejora continua, con una mente abierta para aprender siempre y generosa para apoyar y aportar al equipo.**Qué te ofrecemos**:

- Un entorno tecnológico de vanguardia para llevar a cabo proyectos de gran impacto de principio a fin.
- Formación continua tanto a nível técnico como en competencias para mejorar tus skills.
- Un proyecto sólido, reconocido y lleno de posibilidades: aquí podrás crecer profesionalmente en la dirección que desees según tus aptitudes e inquietudes.
- Formar parte de un equipo compuesto por 1.000 personas, con una meta compartida: digitalizar la empresa líder de la distribución alimentaria en España desde dentro.

Si tú no tienes límites, nosotros tampoco.- DatosKafka- DesarrolloAplicaciones
- Infraestructura
- SeguridadIT


  • IT Purchasing Manager

    hace 2 semanas


    Albalat dels Sorells, Valencia provincia, España Mercadona A tiempo completo

    En **Mercadona IT** dirigimos y desarrollamos grandes proyectos que impulsan la digitalización de Mercadona, modernizando las aplicaciones ya existentes y desarrollando nuevas herramientas y productos que mejoran y optimizan los procesos de la compañía.Para todo ello necesitamos un perfil IT Purchasing Manager que se una al equipo encargado de liderar la...

  • IT Service Manager

    hace 3 semanas


    Tres Cantos, Madrid provincia, España Siemens S.A. A tiempo completo

    As Partner of Choice, our Global Business Services (GBS) support Siemens' companies worldwide to achieve excellence in their internal processes in areas such as Finance, Human Resources, Information Technology, Supply Chain, Customer Care and many more. We are looking for a motivated specialist who is innovative and customer oriented. With us you can be...


  • Tres Cantos, Madrid provincia, España Siemens S.A. A tiempo completo

    As Partner of Choice, our Global Business Services (GBS) support Siemens' companies worldwide to achieve excellence in their internal processes in areas such as Finance, Human Resources, Information Technology, Supply Chain, Customer Care and many more. We are looking for a motivated specialist who is innovative and customer oriented. With us you can be...


  • Súria, Barcelona provincia, España ICL Group A tiempo completo

    ICL Iberia, we are the only company that produces potassium salts in Spain, and we are dedicated to the extraction, treatment and marketing of sodium and potassium salts. For more than a century, we have contributed to making the Bages Region a highly relevant mining center, where the extraction of potash, a natural fertilizer, essential for agriculture...


  • Vizcaya provincia, España Nemak A tiempo completo

    **Location**: Etxeberria, Biscay, Spain JPR ID: 34864 Department: Technical & Engineering Nemak is dedicated to developing technological solutions that make **sustainable mobility possible.** We are committed to **working together** across disciplines to drive **innovation** and to shape the future of **automotive** **lightweighting.** Postition...

  • IT Project Manager

    hace 4 semanas


    Valencia, España Quanta A tiempo completo

    IT Project Manager - 6 Month Contract (+ long term extensions) - Remote (Spain) Are you an experienced IT Project Manager looking you’re your next contract? We have a fantastic new contract opportunity with our client, an international IT service provider, for an initial 6-monnth contract, although there are multiple extensions expected and great,...


  • Tres Cantos, Madrid provincia, España Siemens A tiempo completo

    **Knowledge for the world of tomorrow.** We develop networks that supply our cities with light and heat intelligently and we know our way around automation and digitalization in the process and manufacturing industries. For these and many other future projects, we need smart thinkers who bring skills, creativity, and dedication to the table. People like...


  • Vizcaya provincia, España Nemak A tiempo completo

    **Business Unit / VP** - BU Europe**Position to which it reports** - PD SPA Manager**Objective** - Responsible of process development (virtual with simulations, and real) to achieve the main KPI of project (scrap, OEE and cycle time).**Main responsibilities** - Coodination of activities with Program manager and plant engineering team to define the process...


  • Valencia, España Tesla A tiempo completo

    What to Expect - We are seeking an experienced Service Performance Manager to join our team in Southern Europe. The Service Performance Manager will be responsible for driving the service business performance and operations performance across South Europe+ (Italy, Spain, Portugal, Slovenia, Croatia, Greece, Israel & UAE). You will work closely with the...


  • Unión, Murcia provincia, España Exclusive Networks A tiempo completo

    **EXCLUSIVE NETWORKS** |** **Introduction** Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with...

  • IT Service Transition

    hace 2 semanas


    Torre, Ávila provincia, España Unilever A tiempo completo

    IT Service Transition & Delivery Lead Background Unilever’s UniOps Transformation agenda incorporates the design and implementation of its Integrated Operations (iOPs) capabilities enabled by technology delivery across global Unilever businesses. iOPs will transform the efficiency and effectiveness with which significant elements of its Customer...

  • Customer Service Manager

    hace 2 semanas


    Valencia, España sesametime A tiempo completo

    Hi, Customer Service Manager! This is Sesame HR and we are looking for the next outstanding hire for our Customer Service team. We want you to be part of building the technology that will take HR management to the next level, and above all, to enjoy the journey with us. About Sesame HR Let us introduce ourselves! We are an HR software company that...


  • Valencia, España Happy Mammoth A tiempo completo

    We are a fast-growing natural food tech business selling across Australia, Europe, and the United States. We specialize in formulating, producing and marketing gut, digestive and microbiome health foods and natural supplements, designed to help our clients make long-lasting positive health changes and start living very full lives again. **What You Get**: -...


  • Sant Cugat del Vallès, Barcelona provincia, España Boehringer Ingelheim España, S.A. A tiempo completo

    **Tasks and responsibilities**: - Ensures the operational quality/performance of the service according to defined SLAs. Correct provisioning of the services, its capacity, stability, operational excellence performance, vendor operational management and continuous improvement actions. - Accountable for the global IT Support Services for the assigned system...

  • Service Lifecycle Manager

    hace 2 semanas


    Atea, Zaragoza provincia, España ATEA A tiempo completo

    Are you a team player who wants to be part of the international team? Right now, we at Atea Managed Services are looking for somebody who is passionate about Service Development and Service Lifecycle. We offer a great workplace that is defined by employees who are passionate about what they do, take personal responsibility and put the team first. We proudly...

  • Service Lifecycle Manager

    hace 2 semanas


    Atea, Zaragoza provincia, España Atea A tiempo completo

    Are you a team player who wants to be part of the international team? Right now, we at Atea Managed Services are looking for somebody who is passionate about Service Development and Service Lifecycle. We offer a great workplace that is defined by employees who are passionate about what they do, take personal responsibility and put the team first. We proudly...

  • Service Desk Manager

    hace 1 semana


    Valencia, España Penguin Formula A tiempo completo

    **Company Description** WeCookiT is an international software house that delivers software development to its corporate customers by providing highly skilled, communicative IT professionals to build their customized products through outsourcing, nearshoring and turn-key projects’ solutions. How do we differentiate ourselves? By investing in the...


  • Tres Cantos, Madrid provincia, España Siemens A tiempo completo

    **In this role, you will**: - Communicate and advocate our P&O Service Delivery strategy to stakeholders - Define requirements for future P&O Services and IT architecture & landscape - Support vendor selection processes (incl RfP) - Support in ensuring timely global implementation of target P&O Service and IT landscape (incl. payroll outsourcing) -...


  • Valencia, España MSX INTERNATIONAL A tiempo completo

    MSX IBERIA is growing! As a result, we are currently looking for a **European Customer Service Operations Manager** to join our great team in **Valencia or Budapest**. The main objective of the role is to oversee the operations of 3 Customer Service Hubs in Europe, which provide best in class services for customers of one of a major car manufacturer. The...


  • Siero, Asturias provincia, España Amazon Road Transport Spain, S.L.U. A tiempo completo

    A degree in business, supply chain, transportation, economics or a technical field obtained less than two years ago - Relevant experience in using data or anecdotal evidence to influence business decisions - Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership Amazon’s global last-mile operation is...