Service Performance Manager

hace 2 semanas

Valencia, España Tesla A tiempo completo

What to Expect
- We are seeking an experienced Service Performance Manager to join our team in Southern Europe. The Service Performance Manager will be responsible for driving the service business performance and operations performance across South Europe+ (Italy, Spain, Portugal, Slovenia, Croatia, Greece, Israel & UAE).
You will work closely with the Regional Director and the Country Service Leaders, developing a strategy to drive operational excellence across all service processes. You will hire, lead and coach a team of talented Analysts, Program Managers, and Trainers.

What You’ll Do
- Develop the service strategy, set and manage targets and provide service teams with a standardized set-up for success (excellence in data, insights, processes, and systems)
- Constantly assess service improvements and business opportunities to successfully drive initiatives to improve service performance and customer satisfaction
- Monitor financials from a service perspective for the region, maintaining an overview of cost savings, operational costs, profit and loss, and revenue
- Partner with EMEA and Global HQ to define service and delivery objectives for Central Europe, based on your forecast and projections
- Lead service experience to ensure all service and delivery touchpoints provide best-in-class customer experience in every interaction
- Ensure fast pace in-market performance, seeking growth in the majority of business areas while maintaining a strong level of excellence in service operations
- Implement strategies and programs to increase productivity and meet Central Europe business development goals

What You’ll Bring
- Strategic thinker, who is also able to act and think at both macro and micro levels of leadership
- Demonstrates a growth mindset and ability to experience learn and grow with their teams
- Ability to deal with change and ambiguity, thriving in a fast-paced/high-intensity environment
- Demonstrable people leadership experience, including managing Managers, hiring and developing and retaining high-performing teams
- Strong record of customer service excellence

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