IT Service Transition

hace 3 semanas


Torre Ávila provincia, España Unilever A tiempo completo

IT Service Transition & Delivery Lead

Background

Unilever’s UniOps Transformation agenda incorporates the design and implementation of its Integrated Operations (iOPs) capabilities enabled by technology delivery across global Unilever businesses.

iOPs will transform the efficiency and effectiveness with which significant elements of its Customer Development, Supply Chain and Finance operations are delivered.

iOPS Technology function within iOPS Programme is ramping up resources to engage Markets (MCOs), Global Technology Platforms and our third
- party vendor organisations. The role will sit within the iOPs Technology organisation working closely with Market Activation Squads, Market SMEs, Geo IT, iOPs LT and our partners, to own and deliver an excellent and efficient technology Service to all stakeholders. Ensuring that the Service is delivered in line with the overall iOPs Solution Blueprint and Programme timelines, delivering a seamless transition and excellent end user experience will be crucial to success.

Main purpose of job:
The role will be responsible for Unilever business and partner engagement, project management and provide end-to-end the delivery of support for all markets. The role location is flexible and will have the opportunity to work with different teams and people located across the globe.

Key accountabilities:

- Unilever First point of contact for business processes such as Planning, Execute, Collect and Deliver for our users for technical service issues
- Unilever Tech Business Partner to users of the iOPs tools ensuring proper support is provided according to SLA’s from the respective support teams/platforms.
- Management of BAU Tech Service Issue escalations in relation to:
+ End to end for iOPs

+ Performance

+ Applications

+ Accesses
- Manage a team of analyst driving service delivery for iOPs, in Plan/Execute/Collect and Deliver areas.
- Ensuring their team’s performance is aligned with the iOPs agenda.
- Ensuring the development of their direct reports is rich in experience and knowledge.
- Consultancy on Data and Information Security topics and hence drive relevant decisions on tech implementations / outsourcing, including continuous improvements
- Driving resolution of tech incidents between users and Unilever UniOps teams
- Conduct and drive Service reviews and governance meetings to action continuous improvements within the tech Services (where applicable)
- Collate, prioritise, manage and track Service improvements as agreed within collaborative Service reviews
- Project manage the infrastructure scope of transfers of markets (ie. infrastructure scope) as agreed, primarily but not limited to the plan capability together with iOPs Market Activation teams, Geo IT and tech Service teams
- Project management support for transitioning services
- Cost control and of review licence and infrastructure cost as agreed per contract, ensuring ongoing situational changes are reflected accordingly
- Support and project manage any changes to the tech set up as defined by Unilever
- Ensure BCP is in place and ensure ongoing definition of fallback scenarios for different teams according to criticality of business operations
- Stakeholder and Change Management for Unilever iOPs LT

Experience and qualifications required:

- Excellent communication, project management and organisational skills, along with demonstrable experience of managing multiple priorities concurrently
- Can think independently and objectively, taking decisions under time pressure but with awareness of the iOPs programme demands
- Strong infrastructure knowledge would be very advantageous in the specific iOPS technology space
- Is up for a challenge and can use own initiative to solve problems across multiple stakeholder priorities providing relevant recommendations to ensure delivery within expected Programme timelines
- Confident, strong self-starter, able to voice and articulate concerns, seek detail and build understanding
- Ability to build strong relationships within own team, but also with people from other Unilever teams and vendors
- Experience in budget management of large projects and financial acumen advantageous
- Must have experience of managing senior stakeholders
- Must have experience in preparing and presenting service reviews to senior stakeholders
- Strong functional knowledge of Supply Chain technologies and processes would be beneficial
- Experience with delivering results in/through a geographically dispersed team, with external service providers, and across different business functions.


  • Service Technician

    hace 1 mes


    Iurreta, Vizcaya provincia, España Tesla A tiempo completo

    What to Expect - ¿Quieres ayudar a acelerar la transición del mundo hacia la energía sostenible? - En Tesla, esta es nuestra misión. Estamos buscando Técnicos de vehículos, para incorporarse a nuestros centros de asistencia en España. En Tesla, nuestros/ as Técnicos son la espina dorsal de nuestras operaciones de servicio, apoyando nuestra misión...


  • Vita, Ávila provincia, España Access Credit Union A tiempo completo

    **Member Service Representative** **Permanent - Full time, Vita** **Starting salary - $37,050.00** **Why should you join our team?** - At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions...

  • IT Support Technician

    hace 7 días


    Cádiz provincia, España FST A tiempo completo

    **Key Responsibilities**: - Provide support and resolution for user incidents, inquiries, and computer requests. - Install, configure, operate, and administer systems and products as detailed in Annex 1 of the project documentation. - Manage security vulnerabilities effectively. - Utilize incident and work request management tools for efficient service...

  • IT Service Manager

    hace 1 mes


    Asturias provincia, España Seidor A tiempo completo

    Preventa especializada de productos y servicios (Servidores, Almacenamiento, Soluciones de virtualización) - Dimensionamiento de proyectos y servicios - Desarrollo, seguimiento y actualización de ofertas técnicas - Soporte al área comercial - Atención de incidencias de nível 2 - Escalado de incidencias a nível 3 **Requisitos**: Ingeniero Técnico y/o...

  • IT Solution Expert

    hace 1 mes


    Tres Cantos, Madrid provincia, España Siemens A tiempo completo

    Our Information technology Teams is looking for an IT Solution Expert. **Your challenge will be** - Performs requirement engineering for IT solution enhancement and/or implements changes to IT solutions and/or executes and organizes testing and/or executes functionality deployment and/or manages IT operations. - Translates user stories into IT...

  • Dutch Customer Service

    hace 3 semanas


    Alicante, Alicante provincia, España Recruit4Work S.L. A tiempo completo

    Did you know that it is possible to start working and living in Spain? We can help you make this dream come true! We can offer you a position in Alicante, where you will assist customers. You will be working in an ambitious and flexible company where you can grow and develop professionally. While working in Alicante, you will also have the opportunity to...


  • Girona provincia, España SEMIC A tiempo completo

    A SEMIC apostem pel talent jove. Som proveïdors globals de productes, solucions i serveis en IT, amb 40 anys d'experiència en el mercat espanyol, donant servei a empreses privades i de l'administració pública. Estem ubicats a Madrid, Barcelona, Lleida, Girona, Sevilla, València, Saragossa i Andorra. Amb més de 130 punts de serveis, per donar atenció...

  • Dutch Customer Service

    hace 4 semanas


    Alicante, Alicante provincia, España Recruit4Work S.L. A tiempo completo

    Did you know that it is possible to start working and living in Spain? We can help you realize this dream! We can offer you a position in Alicante, in which you are able to help customers. You will be working in a ambitious, flexible company in which you are able to grow and develop on professional level. While working in Alicante you are also able to...


  • Alicante, Alicante provincia, España Recruit4Work S.L. A tiempo completo

    Did you ever dream of working in the heart of sunny Spain? Well, your dream just became a reality! We're offering an incredible opportunity in Alicante where you'll be helping customers while basking in the Mediterranean lifestyle. Tareas **Your Expedition**: Join us in Alicante, where ambition and flexibility reign supreme. In this vibrant coastal city,...


  • Tous, Valencia provincia, España Inria A tiempo completo

    **Type de contrat **:Mobilité **Contrat renouvelable **:Oui **Niveau de diplôme exigé **:Bac + 5 ou équivalent **Fonction **:Personnel des fonctions support (IT) **Corps d'accueil **:Ingénieur de Recherche (IR) **Contexte et atouts du poste**: Inria, institut de recherche dédié au numérique, promeut « l'excellence scientifique au service du...


  • Alcobendas, Madrid provincia, España Schindler A tiempo completo

    **Location: Madrid alcobendas, Madrid, Spain** **Job ID**: 70918 **We Elevate... You**: Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving. Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the...


  • Toledo, Toledo provincia, España BCforward A tiempo completo

    Help Desk Technician **Title: Help Desk technician** **Duration: 03 Months** **Location : 4402 Chrysler Drive Toledo OH** **Shift: 9am-530pm** - Job Description Essential Job Functions - Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of...

  • Ea to CEO Office

    hace 1 mes


    Ea, Vizcaya provincia, España Van der Pal Recruitment A tiempo completo

    (2024-00001) **ORGANISATIE**: Our client is a leading, successful global beauty company with their European HQ in Amsterdam. We are looking for an experienced Executive Assistant who will be supporting the CEO Office and is responsible for travel arrangements, the organization of meetings at the European headquarter in Amsterdam attended by the CEO and...


  • Vic, Barcelona provincia, España Junior Adventures Group A tiempo completo

    Description and Requirements Whether you're experienced in the Education or childcare sector, have done some babysitting, this is the first time you're thinking about working with children, or anything in between, THIS is the role for you! Knox Gardens OSHClub is looking for a passionate and motivated Assistant Coordinator to provide engaging services for...

  • Bell Service Agent

    hace 4 semanas


    l'Alfàs del Pi, Alicante provincia, España SHA WELLNESS CLINIC A tiempo completo

    . **Puesto**: **Requisitos**: **Objetivo**: Eres una pieza fundamental para nosotros ya que serás responsable de dar la bienvenida a huéspedes, acompañarlos a Recepción desde la entrada así como hacerte responsable de su equipaje. **¿Cuáles serán tus principales funciones?** - Realizar transfers de huéspedes en ausencia de chófer y realizar...

  • Chef Privado

    hace 1 mes


    Girona provincia, España Dineindulge A tiempo completo

    Are you a talented and creative chef looking to further your career? Are you professional, reliable and personable? Are you looking for a flexible and exciting career in food? Dineindulge is the largest private chef service in the Europe and we are looking to increase our team of freelance private chefs across the UK **What to we offer our Dineindulge...

  • Car Salesperson

    hace 4 semanas


    Ondara, Alicante provincia, España Emprego ES A tiempo completo

    We are looking for a motivated Car Salesperson to join our team. You will play a very important role in the customer sales process from beginning to end. Friendly and professional, you will work to ensure that every customer’s experience is exceptional and that you deliver on sales targets. To qualify for this position, you must have: - Drive and...


  • Unión, Murcia provincia, España Vista Global A tiempo completo

    Job Profile: VistaJet is the world's leading private aviation provider. We provide exceptional and unparalleled standards of safety, quality, style and service to high-net-worth individuals, entrepreneurs and business leaders across the globe to 187 countries worldwide, including in to and out of the hardest to reach destinations. Your Responsibilities: ...

  • Chef Privado

    hace 1 mes


    Fuerteventura, Las Palmas provincia, España Dineindulge A tiempo completo

    Are you a talented and creative chef looking to further your career? Are you professional, reliable and personable? Are you looking for a flexible and exciting career in food? Dineindulge is the largest private chef service in the Europe and we are looking to increase our team of freelance private chefs across the UK **What to we offer our Dineindulge...

  • Occupational Doctor

    hace 1 mes


    Illescas, Toledo provincia, España AMZN Spain Fulfillment, S.L.U. A tiempo completo

    Medical university degree specialized in Occupational Medecine (Medicina del Trabajo). - Proven experience as internal or external Occupational doctor. - Ability to support different Fulfillment Centers, capable of traveling periodically at regional level. - Fluent in Spanish Our overall mission is simple: We want Amazon to be the place where our customers...