People Care Team Lead

hace 6 días

Barcelona, España Glovo A tiempo completo

If you're here, it's because you're looking for an **exciting ride**.

A ride that will fuel up your ambitions to take on a **new challenge and stretch yourself beyond your comfort zone.**

We'll deliver a **non-vanilla culture built on talent, where we work to amplify the impact on millions of people**, paving the way forward together.

**Not your usual app**. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

**What makes our ride unique?**

**Our culture and strong values.**
- We have an ''office-first'' culture and we place collaboration at the center of everything we do
- We have a non-vanilla personality and feedback mindset. We don't shy away from difficult conversations - we see them as a gift
- We work with high intensity and have fun along the way. We also celebrate the wins (a lot).
- We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.

**Our career development philosophy.**
- We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
- We take ownership of our career development. We don't believe in linear and predictable career paths - we create the job of our dreams
- We embrace opportunities to move the needle and make an impact beyond our scope.

**Our commitment to being a force for good.**
- Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
- We invest in doing good by dedicating time and resources into social and environmental initiatives.
- We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision**:To give everyone easy access to anything in their cities. **And this is where your ride starts.

**YOUR MISSION**

Glovo is looking for a world-class People Care Team Lead to join the People (HR) team in our Headquarters in Barcelona. Do you have a mindset of disciplined execution that takes the best out of people around you and inspires them to give their best? Are you an organization freak very familiar with tools, processes and automation?

As the People Care Team Lead, you will play a key role in leading a highly motivated and performing team to deliver excellence to our associates and employees, providing high standards of payroll delivery, aiming for optimization, accuracy, and flawless execution.

**THE JOURNEY**- Manage the Global HR Operations team, which consists of 8-10 direct reports and provides support to employees across 25 countries- Drive productivity and efficiency in the People Operations Team through managing the right KPIs- Drive team engagement and accountability to ensure best service to our clients. Lead and inspire the team by training, mentoring and coaching them as necessary to support their career growth- Ensure appropriate workload allocation, sharing of knowledge, review performance and instill a culture of continuous improvement and outstanding customer service.- Maintain updated and accurate SOP and handbooks and ensure their alignment with stakeholders- Develop strong relationships with main stakeholders (payroll, tax, mobility, people partners, etc.)- In collaboration with leadership, identify and evaluate opportunities to optimize service through automation or process improvement- Support Master Data accuracy by keeping late data at bay, implementing metrics to analyze People Operations health and accuracy, supporting audits & forensics as required

**WHAT YOU WILL BRING TO THE RIDE**- Minimum 2 years of experience in HR Operations/ Shared Services environment- Minimum 2 years of leader / people management experience (position with approx. 10 direct reports - junior team). Previous experience leading and motivating a high-performing HR team that always delivers their KPIs- A taste for processes and HR technologies (Workday specially), while enjoying ambiguity and change and suggesting innovative and non-conventional solutions. Ability to lead Process management and continuous improvement activities with a focus on optimization and productivity- Experience with Jira ticketing system or similar- Excellent organizational, facil

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