Account Manager
hace 2 meses
**Job Title**: Account Manager (Dutch-speaking)
**Location**: On-site, Malaga, Spain (OBA Malaga)
**Contract Type**: Indefinite
**Work Schedule**: Monday-Thursday 9:00 AM - 5:30 PM, Friday 9:00 AM - 4:30 PM
**Role**: Customer Lifecycle Manager
**Overview**:
We are looking for a **Dutch**-speaking Account Manager** to be the first contact for our cloud solutions customers in Malaga. This customer-facing role focuses on managing and nurturing customer relationships and driving sales of Microsoft cloud technologies.
- Deliver a strong first impression as the initial point of contact for many customers, setting a foundation for long-term relationships.
- Lead the sales process from initial lead to purchase, handling strategy, overcoming objections, and negotiating success.
- Engage with small and medium businesses to identify opportunities to meet their needs with leading cloud technologies.
- Prioritize customer engagement to deliver a world-class experience.
- Achieve customer wins by maximizing up-sell and cross-sell opportunities, collaborating with Solution Specialists and Partner Connection Managers.
- Present competitive offerings in relation to customer needs and communicate the value of our client.
- Turn prospects into opportunities and build a revenue pipeline using criteria like BANT (Budget, Authority, Need, and Timeline).
- Meet monthly targets of contacting 200 leads and creating 30 opportunities.
- Utilize social, digital, video, chat, and traditional communication methods to manage and sell effectively.
- Collect and convey customer feedback to inform business decisions ("Voice of Customer").
**Skills Needed**:
- High school diploma required, BA/4-year degree preferred.
- 2-3+ years of successful sales experience, with at least 1 year in the IT industry and in sales or customer management.
- Familiarity with modern sales techniques and tools.
- Experience with Azure, Office 365, Dynamics 365, or similar solutions is a plus.
- Microsoft Fundamentals certification on **Azure/Modern Workplace/BizApps** is preferred.
- Self-starter with proven performance achievements and goal orientation.
- Strong interpersonal skills with excellent communication abilities (oral, written, verbal).
- General knowledge of the IT industry and a quick learning ability for products and solutions.
- Driven by achievement and success, motivated by performance rewards.
- Strong time management skills and the ability to work independently or under supervision.
- Experience with Microsoft Office Suite, Windows OS, and CRM systems like Dynamics 365 or Salesforce.
- Passion for cloud technologies and innovation.
- Language Skills: Intermediate or fluent English; fluent or native proficiency in **Dutch** language.
**Benefits**:
- Competitive salary and performance bonuses.
- Relocation package to assist with moving to Malaga.
- Opportunities for career growth and development.
- A vibrant and inclusive work environment.
- Comprehensive training and professional development programs.
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