Refinish Customer Service Coordinator
hace 1 semana
**Refinish Customer Service Coordinator**:
As a Customer Service Coordinator at PPG, you will report to the Customer Service Manager
**Responsibilities**
- Ensure all databases and information sources are kept up to date and compliant with any legislation
- Demonstrate empathy and understanding when dealing with all customer enquiries. Ensure all information is captured so that you / team can resolve promptly.
- Guide a “ONE TEAM” culture within the department and wider organisation by taking ownership and focussing on promoting teamwork wherever possible.
- Offer our customers an exceptional level of customer service as a key team member, like managing:
- Backorder reports to all distributors
- Sales support (answer inquiries)
- Responsible for claims
- Responsible for communicating with customers and warehouses reg. quarantines / Stop sales
- Standard purchase orders in Oracle
- Logistic/operational support to customers and warehouses (support warehouse personnel)
**Qualifications**
- At least 1+ years of Customer Service experience or wiling to work on Customer Service
- MS Office user, especially Excel (can maintain complex spreadsheets) and not afraid of learning new system
- Intermediate English
- Fluent Spanish
Benefits: private health insurance, pension
**About us**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**
**The PPG Way**
Every single day at PPG:
**We partner with customers to create mutual value.**
We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.
**We are "One PPG" to the world.**
We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.
**We trust our people every day, in every way.**
We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.
**We make it happen.**
We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.
**We run it like we own it.**
We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.
**We do better today than yesterday - everyday.**
We continuously learn. We develop our people to grow our businesses.
**PPG Way**: (Click here to learn more about the PPG Way)
Benefits will be discussed with you by your recruiter during the hiring process.
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