Refinish Customer Service Coordinator
hace 1 semana
Refinish Customer Service Coordinator:
As a Customer Service Coordinator at PPG, you will report to the Customer Service Manager
Responsibilities
- Ensure all databases and information sources are kept up to date and compliant with any legislation
- Demonstrate empathy and understanding when dealing with all customer enquiries. Ensure all information is captured so that you / team can resolve promptly.
- Guide a "ONE TEAM" culture within the department and wider organisation by taking ownership and focussing on promoting teamwork wherever possible.
- Offer our customers an exceptional level of customer service as a key team member, like managing:
- Backorder reports to all distributors
- Sales support (answer inquiries)
- Responsible for claims
- Responsible for communicating with customers and warehouses reg. quarantines / Stop sales
- Standard purchase orders in Oracle
- Logistic/operational support to customers and warehouses (support warehouse personnel)
Qualifications
- At least 1+ years of Customer Service experience or wiling to work on Customer Service
- MS Office user, especially Excel (can maintain complex spreadsheets) and not afraid of learning new system
- Intermediate English
- Fluent Spanish
Benefits:
private health insurance, pension
About us:
PPG:
WE PROTECT AND BEAUTIFY THE WORLD
The PPG Way
Every single day at
PPG:
We partner with customers to create mutual value.
We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.
We are "One PPG" to the world.
We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.
We trust our people every day, in every way.
We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.
We make it happen.
We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.
We run it like we own it.
We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.
We do better today than yesterday - everyday.
We continuously learn. We develop our people to grow our businesses.
PPG Way:
(Click here to learn more about the PPG Way)
Benefits will be discussed with you by your recruiter during the hiring process.
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