Customer Service Luxury
hace 7 meses
An excellent opportunity as Customer Service B2B for the Iberia, Subsidiaries, Global Customers and Distributors is available now in Barcelona within an important multinational of the luxury sector. About the job: In the position of Customer Service, you will be responsible for the back office operational tasks related to order entry and validation processes, and responsible for front office operational tasks in the "order to cash" process of internal orders (orders, deliveries, returns, claims and debts) to achieve the fixed target service level for Iberia, Subsidiaries, Global Customers and Distributors.
**Functions**:
**1) Order management process**
- Review log for automatic order creation (SFA) and solve the problems to be able to create the SAP sales order.
- EDI incidences management.
- SAP order entry.
- Knowledge at ESKER tool.
- Internal orders management through DCM360º:
- Review and unblock the orders for delivery.
- Review and provide information about the situation of their orders.
- Review and provide information about delivery data.
- Inform the customer of the out of stock that affects the orders Modify orders and deliveries.
- Interlocutor with Delivery Monitoring (Logistics) for delivery issues Follow-up and management regarding faults.
- Review and provide info requested by the internal customer.
- Transport management.
- Group deliveries to be prepared and shipped together to the internal customer.
- Transport follow-up with Delivery Monitoring.
- Review and provide info requested by the internal customer.
- Creation of Credit/Debit note in the system.
- Day to day communication.
- Responsiveness, provide solutions to customer requests.
- Car Stock tool internal customer support.
- CPS upload L&P&Regular distributors orders and contingents.
- Exception management: update contingents and orders.
- Massive portfolio modifications:
- Detection and notify master data issues in the system: materials and customers.
- Upload ECI orders consignee.
- Outlets stores replenishment orders.
- Special Invoicing: UK and Oceania orders.
- Samples for Health Registration orders creation.
- Quality orders creation.
**2) Daily support to all subsidiaries regarding incidents/questions and training related to orders.**
**3) Sending of export documentation for customs clearance, coordinated with Logistic team.**
**4) Stock in transit review.**
**5) Monthly Closing Reporting**
- Rejected&Recovered Orders.
- Service Level KPI.
**Requirements**:
- Spanish and English: very fluent.
- Other languages: not a must but will be a plus.
**Competencies**:
- Good communications skills.
- Analytical skills.
- Ability to listen and active problem-solving skills.
- Good interpersonal skills.
- Ability to handle pressure and workload.
**Specific Knowledge required**:
- OTC processes
- SAP
- SAC (SAP Analytics Cloud) (not a must)
- BW (not a must)
- Microsoft Office
If you are a professional with experience directly related to the position and excellent communication skills, the position of Customer Service Executive is for you.
An excellent opportunity as Customer Service B2B for the Iberia, Subsidiaries, Global Customers and Distributors is available now in Barcelona within an important multinational of the luxury sector. About the job: In the position of Customer Service, you will be responsible for the back...
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