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Customer Success Manager
hace 5 meses
**CUSTOMER SUCCESS MANAGER**
Provide everyone an equal voice - das ist unsere Mission bei goFLUENT seit mehr als 20 Jahren. Sprachkenntnisse fördern auf individueller Ebene die persönliche Entwicklung und verbessern Karrierechancen. Das sprachliche Selbstvertrauen von Angestellten wirkt sich positiv auf die Wettbewerbsfähigkeit von Unternehmen in einer komplexen und globalisierten Welt aus.
Hierzu leistet goFLUENT mit seinen erstklassigen, hyper-personalisierten Lösungen im Sprachtraining einen entscheidenden Beitrag. Getragen werden diese Lösungen durch unsere lokalen Teams, bei denen Teamgeist und Spaß an der Arbeit eine wichtige Rolle spielen.
**Über die Position**
goFLUENT sucht einen Customer Success Manager (CSM), der den Vertriebsmitarbeiter während des gesamten Post-Sales-Kundenlebenszyklus (Kundenübernahme, on-going support, Programmoptimierung und mögliche Expansion) unterstützt. Sie/er ist die zentrale Schnittstelle für alle Training bezogenen Anfragen, sie/er positioniert sich selbst als vertrauenswürdiger Berater. Sie/Er sichert die Kundenbindung, indem sie den ROI des Kunden durch täglichen Support optimiert. Sie/er arbeitet eng mit dem Vertriebsmitarbeiter zusammen, um sicherzustellen, dass die gelieferte Lösung mit dem übereinstimmt, was der Vertriebsmitarbeiter verkauft hat.
Position hat ihren Sitz in Madrid.
**Ihre Aufgaben**:
- Erklären/Präsentieren der Features und Vorteile der goFLUENT-Lösungen (LMS Learner und Manager) durch Kick-off-Sitzungen und/oder Webinare.
- Unterstützung der Kunden bei der Nutzung unserer Lösungen (z.B. HR-Manager Portal) durch Präsentationen sowie Versenden spezifischer Berichte.
- Sicherstellung, dass die Lösung den Erwartungen der Kunden entspricht und Probleme gelöst werden.
- Organisieren und Verwalten von Monats
- oder Quartalsreviews mit den Kunden.
- Eskalation an den für das Account zuständigen Vertriebsmitarbeiter bei wichtigen Fragen / Kundenbedürfnissen berichten.
- Koordination lokaler Initiativen für globale Verträge und die Anpassung des Angebots von goFLUENT an die globale Lernstrategie des Kunden.
- Entwicklung von Projekten und Management von Produktimplementierungen
- Durchführung von Upsell-Maßnahmen in Abstimmung mit dem Vertriebsmitarbeiter (Senden von Angeboten, die auf die im Vertrag festgelegten Preise und allgemeinen Bedingungen abgestimmt sind).
- Aktualisierung der CRM-Lösung Salesforce mit den entsprechenden Informationen
**Qualifikation**:
- Bachelor-Abschluss
- Analytisches Denken
- Organisationstalent
- Kundenorientierte Einstellung
- Kommunikationsstärke
- Leidenschaft für die Servicequalität
- Soziale Kompetenzen/Teamfähigkeit
- Problemlösungskompetenz
- Sales Mindset
**Was wir anbieten**:
- Die Möglichkeit, in einer dynamischen, freundlichen Umgebung zu arbeiten.
- Stabile Position mit mehreren Karrieremöglichkeiten.
- Personalisiertes Sprachtraining
**Über goFLUENT**
goFLUENT ist ein preisgekrönter Sprachlernanbieter, dessen digitale Lösung in 19 Ländern auf allen Kontinenten vertreten und weltweit auf jedem Gerät verfügbar ist. goFLUENT fördert das Sprachtraining durch die Bereitstellung einer hyper-personalisierten Kombination aus Technologie, Inhalten und menschlicher Interaktion.
Heute vertrauen L&D-Führungskräfte von über 1.000 internationalen Unternehmen in mehr als 100 Ländern auf die Lösungen von goFLUENT, um den Erwerb von Sprachkenntnissen zu beschleunigen, die für den Aufbau von Selbstvertrauen, die Karriereentwicklung und die Förderung einer integrativen globalen Kultur erforderlich sind.
Mit der Corporate Language Academy und den Live-Trainings bietet goFLUENT Unternehmen die Lösungen, die sie benötigen, um Kommunikationsfähigkeiten in strategischen Geschäftssprachen wie Englisch, Französisch, Deutsch, Italienisch, Mandarin, Portugiesisch, Spanisch, Niederländisch und Russisch zu erwerben und zu verfeinern.
LI-Hybrid
