Front Office Representative

hace 3 semanas

Barcelona, España Werfen A tiempo completo

**Job Overview**:

- Post Date
- November 17, 2023
- Number
- WEBWW-2023-000066
- Job Function
- Customer Service
- Location
- Barcelona
- Country
- Spain

**About the Position**:
**Job Summary**

**Key Accountabilities**

Administer day-to-day activities of customer order management, specifically:

- Handle customer inquiries, process returns, and resolve customer issues promptly.
- Oversees Order release through tasks created because of data or stock management.
- Use root-cause analysis to understand key drivers of complaints in support of continuous improvement.
- Identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action.
- Identify actions of improvement towards proactivity towards Customer Satisfaction
- Liaise with IT to implement the required system improvements

Display a customer-centric attitude and maintain strong customer relationships, specifically:

- Understand customer expectations and translate the voice of the customer for internal stakeholders.
- Identify and implement ways to better meet customer needs and provide superior customer service.

Ensure clean and accurate data management and analysis, specifically:

- Integrate customer data from various reporting channels as necessary.
- Produce and maintain reports presenting and analyzing key performance indicators.
- Support the preparation and review of internal and external scorecards.

Drive continuous improvement in customer fulfillment systems and processes, specifically:

- Monitor systems and processes to identify opportunities for continuous improvement.
- Develop and present recommended improvements to the relevant Front Office Manager in Customer Service.

Uphold quality, safety and compliance standards, specifically:

- Model adherence to quality, compliance and/or safety requirements.
- Complete all quality, safety and compliance training within defined deadlines, and motivate others to do so.
- Report any quality, safety or compliance incidents to the appropriate individuals and take immediate corrective action.

**Networking/Key relationships**

This role requires frequent interaction with the members of the Back Office Customer Service teams, including the director, managers in Customer service. Additionally, this role communicates regularly with IT, Sales and planning to resolve issues and ensure that customer expectations are met.

**Minimum Knowledge & Experience required for the position**:
This role requires:

- Bachelor’s degree, preferably in supply chain management, logistics, business administration, engineering or a related field.
- This role requires two to three years’ experience in supply chain, logistics or a related function and at least one year of customer service experience.
- Highly recommendable some sort of commercial/selling experience
- Knowledge of master data and table files a plus
- Advanced skills with Microsoft Office. Strong ERP (SAP) and CRM experience preferred.
- Native in French, intermediate english and other languages will be a plus.

**Skills & Capabilities**:

- Focuses relentlessly on customers
- Works well under pressure
- Works well in teams
- Pays attention to details

Soft Skills:

- Communication skills, including verbal, written and presentation
- Interpersonal skills
- Analytical, decision making and problem-solving skills, including the ability to conduct a root cause analysis
- Project management skills, especially the ability to prioritize work
- Ability to multitask

Hard Skills:

- Proficiency in relevant software, such as ERP, CRM, and Microsoft Office

**Travel requirements**:
Not required

  • Front Office Representative

    hace 3 semanas

    Barcelona, España Werfenlife Sa. A tiempo completo

    Job Summary The Front Office Representative is responsible for, answering customers' questions by different communication channel as phone or e-mail, resolve customer complaints and managing order releases. This role works with business partners in the supply chain and beyond to ensure on-time and complete delivery of goods. The Front Office Representative...

  • Front Office Representative

    hace 4 semanas

    Barcelona, España Werfen A tiempo completo

    Overview Post Date July 12, Number WEBWW-- Job Function Customer Service Location Barcelona, Spain Country Spain About the Position Job Summary The Front Office Representative is responsible for, answering customers’ questions by different communication channel as phone or e-mail, resolve customer complaints and managing order releases. This...

  • Front Office Representative

    hace 4 semanas

    Barcelona, España Werfen A tiempo completo

    Overview Post Date November 17, Number WEBWW-- Job Function Customer Service Location Barcelona Country Spain About the Position Job Summary The Front Office Representative is responsible for, answering customers’ questions by different communication channel as phone or e-mail, resolve customer complaints and managing order releases. This...

  • Front Office Representative

    hace 1 mes

    Barcelona, España Werfen A tiempo completo

    **Job Overview**: - Post Date - July 12, 2023 - Number - WEBWW-2023-000050 - Job Function - Customer Service - Location - Barcelona, Spain - Country - United States **About the Position**: **Job Summary** **Key Accountabilities** Administer day-to-day activities of customer order management, specifically: - Handle customer inquiries, process returns,...

  • Supervisor/a Front Office

    hace 4 semanas

    Barcelona, España Hilton Barcelona A tiempo completo

    ¿Te apasiona el mundo del la Recepción? ¿Tienes experiência en el sector hotelero? En el Hilton Barcelona buscamos un/a **Front Office Supervisor** para formar parte del equipo de Front Office. El hotel Hilton Barcelona es un hotel 4* superior, ubicado en el distrito comercial y financiero de la ciudad, es un hotel de negocios y eventos que cuenta con...

  • Front Office con Polaco y Alemán

    hace 1 mes

    Barcelona, España Page Personnel España A tiempo completo

    El/la **Front Office con Polaco y Alemán **se encargará de: - Gestión de pedidos internacionales. - Construir relaciones con clientes. - Enlazar comunicación entre ventas, logística y producción. - Análisis de ventas. - Detectar necesidades. - Gestionar cartera de clientes propia. Importante y conocida empresa del sector industrial.|Posición...

  • Front Office

    hace 3 horas

    Barcelona, España Jr Spain A tiempo completo

    col-wideJob Description:**Descripción**:En Engel & Völkers Barcelona estamos buscando un/a Front Office (técnico administrativo) para las oficinas centrales del Metropolitan Market Center.Nuestro objetivo es ofrecer un entorno enriquecedor y profesionalizado a la red comercial Engel & Völkers.Tu dia a día:- Recepción de llamadas (Catalán/ Inglés/...

  • Recepcionista - Front Office

    hace 6 días

    Barcelona, España Engel & Völkers A tiempo completo

    Recepcionista - Front OfficeBarcelona · Publicada el 30 de abril de 2024DescripciónEn la actualidad, seleccionamos, para nuestras oficinas de Barcelona ubicadas en Diagonal Mar, un/a Recepcionista.Las principales funciones serán: Gestión de tareas administrativas de back office y front officeEncargarse de la gestión de la tienda ubicada en Diagonal...

  • Recepcionista - Front Office

    hace 6 días

    Barcelona, España Engel & Völkers A tiempo completo

    Recepcionista - Front Office Barcelona · Publicada el 30 de abril de 2024 Descripción En la actualidad, seleccionamos, para nuestras oficinas de Barcelona ubicadas en Diagonal Mar, un/a Recepcionista. Las principales funciones serán: Gestión de tareas administrativas de back office y front office Encargarse de la gestión de la...

  • Front Office Internship

    hace 4 semanas

    Barcelona, España Hilton A tiempo completo

    As a Front Office intern you will assist in daily operations and work with customers and Guests as part of your assigned college project to demonstrate your abilities and gain knowledge in the hospitality industry. **What will I be doing?** In our Front Office department you will provide reception services for Guests to contribute to an overall exceptional...

  • Front Office Supervisor

    hace 4 semanas

    Barcelona, Barcelona, España Hilton Diagonal Mar A tiempo completo

    A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments.A Front Desk...

  • Front Office para agencia de viajes

    hace 7 días

    Barcelona, Barcelona, España Page Personnel A tiempo completo

    ¿Dónde vas a trabajar? Importante agencia de viajes, con una larga trayectoria y líderes en viajes a Asia, se encuentra en busqueda de un perfil Front Office de viajes, para dar apoyo a los clientes en su preparación. ¿Qué harás en tu nuevo puesto? El/la Front Office de viajes se encargará de:Atender las peticiones de viaje asignadas, analizando el...

  • Front Office Supervisor

    hace 4 semanas

    Barcelona, España Hilton Diagonal Mar A tiempo completo

    Empresas: Hilton Diagonal MarA Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. What will I be doing? As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various...

  • Front Office Internship

    hace 3 semanas

    Barcelona, Barcelona, España Hilton A tiempo completo

    As a Front Office intern you will assist in daily operations and work with customers and Guests as part of your assigned college project to demonstrate your abilities and gain knowledge in the hospitality industry.What will I be doing?If you are interested in gaining real world experiences, looking for the best discipline to apply your talents, and open to...

  • Coordinador/A Front Office

    hace 2 horas

    Barcelona, España Lodging Apartments A tiempo completo

    **Quines somos**:**Qué ofrecemos**:Formarás parte del equipo de Front Office de Lodging en nuestras oficinas de Barcelona. Conocerás a todos los departamentos que conforman Lodging Apartments y las funciones de cada uno. Recibirás una formación para entender cómo estamos organizados y aprender a gestionar reservas a través de nuestro PMS (Property...

  • Front Office para agencia de viajes.

    hace 7 días

    Barcelona, España Page Personnel A tiempo completo

    Agencia de viajes referente en el mercado.|Posición estable y con crecimiento.Importante agencia de viajes, con una larga trayectoria y líderes en viajes a Asia, se encuentra en busqueda de un perfil Front Office de viajes, para dar apoyo a los clientes en su preparación.El/la Front Office de viajes se encargará de:Atender las peticiones de viaje...

  • Front Office para agencia de viajes.

    hace 7 días

    Barcelona Ciudad, España Page Personnel A tiempo completo

    ¿Dónde vas a trabajar? Importante agencia de viajes, con una larga trayectoria y líderes en viajes a Asia, se encuentra en busqueda de un perfil Front Office de viajes, para dar apoyo a los clientes en su preparación. ¿Qué harás en tu nuevo puesto? El/la Front Office de viajes se encargará de:Atender las peticiones de viaje asignadas, analizando el...

  • Front Office Call Center, Presencial

    hace 2 horas

    Barcelona, España Grup Adtel A tiempo completo

    Front Office Call Center en presencial.ADTEL empresa de telecomunicaciones precisa persona responsable para ocupar la vacante de Call center / Front Office para en el Departamento del Interior en Barcelona. La tarea principal es atención telefónica de incidencias (para la unidad cuerpo de Mossos de Esquadra Guardia Urbana Bombers...).Requisito...

  • Front Office Supervisor

    hace 5 días

    Barcelona, España Grand Hyatt Barcelona A tiempo completo

    Summary Front Office Supervisors lead the agents whom are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest...

  • Front Office Call Center, Presencial

    hace 1 mes

    Barcelona, España Grup Adtel A tiempo completo

    FRONT OFFICE CALL CENTER en presencial. Atenció telefonica dincidencias (unitat cos de mossos guardia urbana bombers...). Microsoft Office,, Primer Empleo