Senior Client Success Manager

hace 3 meses

Barcelona, España ADP A tiempo completo

Global Payroll - Client Success Manager (CSM)

The Client Success Manager (CSM) serves as an advocate of ADP’s Global Payroll Solution and
Service capabilities, while driving ADP’s message as a world leader in the Global Payroll industry
into the client base. Within the Client Success, this role is 100% dedicated to our ADP Global
Payroll Client, which can include all the following services: GlobalView, Streamline, Celergo,
EeTime/WFMgr services (and BoB if needed). This could evolve based on ADP Global Payroll
strategies.

Key areas of focus include (but are not limited to):
Ongoing management of strong, productive relationships with key & designated client
contacts
Alignment with Client Success Team Leader/Manager and ADP Client Success Segment
Sr Director
Collaborative efforts with other ADP Client Success colleagues, ADP Sales, Service and
Implementation teams and any other functional team as required to retain assigned
clients, deliver best in class services to client and influence additional business.
Adherence to defined & agreed processes achieve targets established annually.

The position demands a strong combination of account management / relationship building skills
together with use of tools & process to address market segment specificities. Success in this
role can be defined by year-over-year increases in metrics related to customer satisfaction
indexes, client retention rates, contract renewals, referenceability, client footprint and revenue
growth.

Job Responsibilities:
Client Focus
Effective management of a client’s portfolio of Global Payroll client accounts belonging
to the Client Success Market Segment to ensure client satisfaction, retention & growth.
Cultivation of a trusted-advisor and develop a strong relationship with clients to
influence their propensity to partner with ADP.
Consultative client approach, with an ability to recognize what actions will demonstrate
exemplary partnership to the client base, by incorporating a deep understanding of the
client needs with appropriate ADP Global Payroll solutions and expertise.
Address & resolve escalated client issues or concerns
Oversee and support effective and mutually beneficial contract (re)negotiations and
understands financial impact.
Copyright © 2024 ADP, Inc.
Ensure appropriate utilization and consistent execution of tools, communications,
processes, client satisfaction and retention activities, and metrics.

Client Communication
Demonstrate strong “listening”, presentation, meeting management and relationship
management/servicing skills.
Confident with ability to challenge the current state and make a compelling case for
change (internal & external)
Lead and drive continuous improvement and operate with flexibility.
Significant understanding of Global Payroll concepts with the ability to represent a
broad range of ADP disciplines and solution platforms.
Comprehensive industry and competitive knowledge with an external network of
expertise.
Exceptional verbal and written communication skills - to be applied equally with
external audiences and internal constituencies.
Facilitate and encourage client participation in ADP events as appropriate ie; ReThink,
Pilots & Beta Product opportunities, testimonials,..

Opportunity Focus
Success in the role is defined by year over year increases in metrics related to: customer
satisfaction indexes and client retention rates, targeted revenue growth and share of
wallet per client, within assigned client base.
Facilitate client reference opportunities.
Lead and support all activities related to retention efforts, contract renewals and new
opportunities.
Adhere to all administrative aspects of monitoring retention, client satisfaction and
revenue growth.
Develop and implement strategies to improve client retention and satisfaction.
Analyze client feedback and performance metrics to identify improvement areas.

Internal Communication
Ensures appropriate proactive internal communication and escalation of issues that
impact the overall client relationship and retention.
Support all activities related to internal processes (ie; CAR-LOB, NPS,).

Education and Certification Requirements:
Degree or Equivalent Or, its equivalent in Business Administration, Human Resources,
Finance or another related field.
Accreditation from appropriate organization (CPP, CEBS, PHR) is an asset.
Copyright © 2024 ADP, Inc.

Knowledge, Experience, and Skills Required:
A minimum of 1-3 years of progressive career experience with demonstrated proficiency
in managing a diverse roster of client account relationships ideally in SaaS Based
Technology and/or outsourcing industry. HCM and Payroll Technology experience is an
asset.
Extensive experience building relationships with clients is essential.
Advanced MS Suite software capabilities.

LI-MS1

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to pr

  • Senior Client Success Manager

    hace 2 semanas

    Barcelona, España Adp, Inc. A tiempo completo

    .Global Payroll – Enterprise or Mid-market Client Success Senior Client Success Manager (Sr. CSM) The Client Success team within the ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients. This division is paramount...

  • Senior Client Success Manager

    hace 4 semanas

    Barcelona, España Adp - Automatic Data Processing A tiempo completo

    .Job DescriptionGlobal Payroll – Enterprise or Mid-market Client Success Senior Client Success Manager(Sr. CSM)The Client Success team within the ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients. This division...

  • Senior Client Success Manager

    hace 3 semanas

    Barcelona, España Adp A tiempo completo

    .Global Payroll – Enterprise or Mid-market Client Success Senior Client Success Manager (Sr. CSM) The Client Success team within the ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients. This division is paramount...

  • Senior Client Success Manager

    hace 1 semana

    Barcelona, España Adp, Inc. A tiempo completo

    .Global Payroll – Enterprise or Mid-market Client SuccessSenior Client Success Manager(Sr. CSM)The Client Success team within the ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients. This division is paramount to...

  • Senior Client Success Manager

    hace 3 meses

    Barcelona, España ADP A tiempo completo

    **Senior Client Success Manager - temporary contract** The Client Success team within the ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients. This division is paramount to the success of the Multi-Country Payroll...

  • Senior Client Success Manager

    hace 1 semana

    Barcelona, Barcelona, España Gartner A tiempo completo

    About the RoleAt Gartner, we guide the leaders who shape the world. As a Client Success Strategy Manager, you will be responsible for ensuring that every Gartner client receives value far exceeding their investment. We follow a Client for Life Philosophy, and individuals in this role seek to understand and surface client's business priorities, breakdown...

  • Senior Client Success Manager

    hace 2 semanas

    Barcelona, España Adp, Inc. A tiempo completo

    Global Payroll – Enterprise or Mid-market Client Success Senior Client Success Manager (Sr. CSM) The Client Success team within the ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients. This division is paramount to...

  • Senior Client Success Manager

    hace 2 semanas

    Barcelona, España Adp, Inc. A tiempo completo

    Global Payroll – Enterprise or Mid-market Client Success Senior Client Success Manager (Sr. CSM) The Client Success team within the ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients.This division is paramount to...

  • Senior Client Success Manager

    hace 2 meses

    Barcelona, España ADP A tiempo completo

    **_Global Payroll - Enterprise or Mid-market Client Success_** **_Senior Client Success Manager_** **_(Sr. CSM)_** The Client Success team within the **ESI Global** **Payroll **organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients....

  • Senior Client Success Manager

    hace 2 semanas

    Barcelona, España Adp, Inc. A tiempo completo

    Global Payroll – Enterprise or Mid-market Client SuccessSenior Client Success Manager(Sr. CSM)The Client Success team within the ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients. This division is paramount to...

  • Senior Client Success Manager

    hace 4 semanas

    Barcelona, España ADP A tiempo completo

    **_Global Payroll - Enterprise or Mid-market Client Success_** **_Senior Client Success Manager_** **_(Sr. CSM)_** The Client Success team within the **ESI Global** **Payroll **organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients....

  • Senior Client Success Manager

    hace 3 semanas

    Barcelona, España Adp - Automatic Data Processing A tiempo completo

    Job DescriptionGlobal Payroll – Enterprise or Mid-market Client Success Senior Client Success Manager(Sr. CSM)The Client Success team within the ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients. This division...

  • Senior Client Success Manager: Global Enterprises

    hace 4 semanas

    Barcelona, Barcelona, España Gartner A tiempo completo

    As a Senior Client Success Manager at Gartner, you will play a critical role in delivering exceptional client experiences and driving business growth. The Client Success team focuses on customer service and retention, while also identifying opportunities for growth and development. Your portfolio of clients will include senior C-level executives and other...

  • Senior Client Success Manager

    hace 2 semanas

    Barcelona, España ADP, Inc. A tiempo completo

    Global Payroll – Enterprise or Mid-market Client Success Senior Client Success Manager (Sr. CSM) The Client Success team within the ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients. This division is...

  • Client Success Manager

    hace 4 semanas

    Barcelona, Barcelona, España Gartner A tiempo completo

    About the Role:The Client Success team at Gartner focuses on delivering exceptional customer service and driving client retention while fostering business growth and development. As a Client Success Manager, you will partner with a portfolio of clients to ensure they receive value far exceeding their investment in Gartner services. You will surface clients'...

  • Client Success Manager

    hace 6 meses

    Barcelona, España Primer Impacto A tiempo completo

    **¡Atención a todos los profesionales apasionados por el mundo de las ventas y el marketing!**En Primer Impacto (PI en adelante) somos especialistas en gestionar la marca de nuestros clientes en el punto de venta. Estamos en busca de un **Client Success Manager o Consultor/a de Trade Marketing** extraordinario para unirse a nuestro equipo dinámico y...

  • Client Success Manager

    hace 5 meses

    Barcelona, España Primer Impacto A tiempo completo

    **¡Atención a todos los profesionales apasionados por el mundo de las ventas y el marketing!** En Primer Impacto (PI en adelante) somos especialistas en gestionar la marca de nuestros clientes en el punto de venta. Estamos en busca de un **Client Success Manager o Consultor/a de Trade Marketing** extraordinario para unirse a nuestro equipo dinámico y...

  • Client Success Manager

    hace 2 semanas

    Barcelona, España Adp, Inc. A tiempo completo

    .Global Payroll – Digital Client Success - Client Success Manager(CSM) The Client Success Manager (CSM) serves as an advocate of ADP's Global Payroll Solution and Service capabilities, while driving ADP's message as a world leader in the Global Payroll industry into the client base. Within the Digital Client Success market segment, this role is 100%...

  • Client Success Manager

    hace 4 semanas

    Barcelona, Barcelona, España Inbenta Technologies A tiempo completo

    We are seeking a Client Success Manager to join our team at Inbenta Technologies. As a Client Success Manager, you will be responsible for managing and growing relationships with our client base.Your main responsibilities will include:Understanding the needs of your customer and effectively aligning Inbenta solutions to solve those needs.Managing and...

  • Client Success Manager |

    hace 2 meses

    Barcelona, España Primer Impacto A tiempo completo

    ¡Atención a todos los profesionales apasionados por el mundo de las ventas y el marketing!En Primer Impacto (PI en adelante) somos especialistas en gestionar la marca de nuestros clientes en el punto de venta. Estamos en busca de un Client Success Manager o Consultor/a de Trade Marketing extraordinario para unirse a nuestro equipo dinámico y ambicioso. En...