Customer Agent

hace 3 semanas


Barcelona, España Cooltra A tiempo completo

Cooltra est à la recherche de talents au sein du département de Customer Service basé à Barcelone à propos du lancement du nouveau service à Paris.

Vous êtes passionné-e par la satisfaction client ? Alors devenez notre prochain membre du département de Customer Service.

**À propos du rôle**

**À propos de l'équipe**

Nous croyons en un modèle basé sur des équipes multifonctionnelles focalisées et mesurées par les résultats et formées pour découvrir la meilleure façon de résoudre les problèmes de nos clients de manière satisfaisante.

**En tant qu'expert en attention au client, vos responsabilités seront les suivantes**
- Assurer des solutions valables et viables pour nos clients.
- Vous fournirez des informations et résoudrez les doutes, en raccourcissant les délais de service.
- Vous recevrez et traiterez les commandes et les réclamations, vous analyserez les besoins des clients pour les gérer et leur garantir un bon service.

**Pour réussir dans ce rôle, vous devez avoir**
- Attitude proactive et dynamique.
- Un niveau natif de français et un niveau avancé d´espagnol.
- Excellentes capacités d'écoute et de communication, écrites et verbales.
- Une expérience préalable dans le domaine de l´attention au client.
- Capacité d´organisation et gérer l´stress.

**Ce que nous offrons**
- Rôle dynamique.
- Organisation multiculturelle, ouverte d'esprit et internationale.
- Quart de travail : nuit.
- Contrat à durée indéterminée et temps plein.
- Café et fruits au bureau.
- Gym et assurance santé avec prix promotionnel.



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