Web Technical Support

hace 4 meses

Madrid, España OVHcloud A tiempo completo

Do you want to start your career in IT?

In addition, you are also responsible for commercial activities in order to develop existing customers.

**You will therefore be required to**:

- Quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customer’s expectations
- Keep customers updated on the progress of incidents, classifying, escalating and reassigning their requests internally, if necessary
- Provide excellent customer service listening, analyzing and making recommendations (guide the customer towards a profitable solution) to OVHcloud Premium customers and Partners
- Provide post-sale commercial support
- Deal with customer’s requests and questions related to payments and invoices (billing)
- Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support
- The position will require full remote onboarding

**Required skills**:

- Understanding of networking, protocols (FTP, TCP/UDP, etc.), DNS, CMS, HTML, Firewall, etc.
- General knowledge of Linux and Windows Server
- PHP, MySQL and basic Linux commands (curl, whois, dig, etc.) knowledge is a plus
- Excellent communication, organization and customer service skills
- Strong teamwork skills, positive attitude, dynamic and enthusiastic
- Passionate for technology and willing to learn and develop himself/herself
- **Fluent Spanish language is mandatory**:

- English knowledge is mandatory (>B2)
- **German knowledge is mandatory (>B2)**

**Background**:

- Degree in IT appreciated
- Relevant experience of +2 years in customer support services for technical products or relevant IT experience in line with a formal qualification will also be considered
- Being user of web hosting and cloud products is a plus

**Salary**: 20,000.00€ - 22,000.00€ per year

Work Location: Hybrid remote in 28010 Madrid, Madrid

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