Technical Support Specialist

hace 2 días

Madrid, Madrid, España Microsoft A tiempo completo

About the Role

Microsoft is seeking a highly skilled Technical Support Specialist to join our Customer Service & Support (CSS) team. As a Technical Support Specialist, you will be responsible for owning, troubleshooting, and solving customer technical issues.

Key Responsibilities

  • Review, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
  • Participate in communities with peer delivery roles and develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
  • Identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements.

Requirements

  • Candidate must have hands-on Customer Support or Technical Consulting or Software Development experience or equivalent.
  • Application development & debugging experience with one or more languages or frameworks: Java, Node, Python, PHP,.NET Core, ASP.NET, WordPress, Joomla, and Drupal.
  • Understanding of programming concepts such as call stacks, threading, synchronization, performance-related concepts, and debugging.
  • Excellent problem-solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause, and develop solutions.

Preferred Qualifications

  • Troubleshooting Experience in one of the following: Windows IIS, Linux, Container, Azure Web Apps, Customer Docker Images.
  • Deep experience with Open-Source Web technologies such as Linux, NGINX, Apache, Java, Node, Python, PHP, and Ruby.
  • Troubleshooting skills in Network or Active Directory Authentication.
  • Familiarity with packet sniffers: Fiddler, Network Monitor, or Wireshark.
  • Familiarity with debugging tools to analyze code issues: Windbg, Visual Studio, etc.

Language Qualification

English Language: confident in reading, writing, and speaking. Knowledge of additional languages will be a plus.

Benefits

  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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