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Technical Support Engineer

hace 2 meses

Madrid, Madrid, España Palo Alto Networks A tiempo completo
About the Role

We are seeking a highly skilled Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in providing exceptional support to our customers, ensuring their success with our products and services.

Key Responsibilities
  • Provide post-sales technical support to customers via phone, email, and web remote support
  • Configure, troubleshoot, and resolve technical issues with our products and services
  • Work closely with development, sales, quality assurance, and marketing teams to ensure seamless customer experience
  • Develop and publish technical support bulletins and user documentation in our knowledge base
  • Collaborate with sales and sales engineering teams to resolve customer issues and improve product offerings
Requirements
  • BS/MS or equivalent experience in a related field
  • 8+ years of deep technical knowledge and experience in technical support
  • Advanced certifications such as CCIE/JNCIE/CISSP are an advantage
  • Excellent written and spoken communication skills
  • Ability to debug complex technical issues and provide solutions
  • Strong analytical and problem-solving skills
  • Profound knowledge of networking protocols and security technologies
About Us

Palo Alto Networks is a fast-growing, successful organization that is committed to providing the best customer support in the industry. We are a team of innovators who are passionate about shaping the future of cybersecurity. We are committed to providing reasonable accommodations for all qualified individuals with a disability and are an equal opportunity employer.