Technical Support Engineer
hace 3 semanas
.Who we areWe're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+ worldwide customers. We're creating a faster world with simpler experiences. You in?Why would you love this job?Come with us on our exciting journey as a valuable contributor in our Unicorn Pre-IPO Global Customer Technical Support Team at Redis.As a Development Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping name-brand customers as part of our fun, tight-knit team.In this role, you will use and extend your existing technical depth and increase your technical breadth addressing complex problems for the top companies in the world. You will level-up to be an expert complex problem solver on Redis Enterprise Software being used as a super high-performance database by thousands of worldwide customers. You will dive deep into additional exciting forefront technologies by supporting Redis Enterprise running on the top Cloud Platforms and in the top container orchestration platforms.Join the best of the best who like to apply what they know and continuously learn new things. We are looking for brilliant experts that are curious, persistent, and happy digging through the full stack, from code to sysadmin to networking to performance. If this sounds like you, please check out the technical foundation that we'd like you to bring in.What you'll do:Work with customers to troubleshoot and resolve complex software issues. Focus on code-related areas.Reproduce issues, replicating customer environments as needed.Document issues and contribute to our internal team documentation.Collaborate with Engineering as needed to provide solutions.Provide Root Cause Analysis when requested.Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the cloud or on-premises.Provide technical expertise during testing, deployment, and upgrading of Redis software.Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales.Serve as the customer advocate for timely resolution of issues and handling escalations, while helping customers realize and maximize the value of their Redis subscription.Participate in new product development, customer training, and other support-related activities.What will you need to have?Bachelor of Science in Computer Science.Prior experience in Software Development that you will leverage to help resolve tickets mainly related to Redis modules and Redis client libraries
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Technical Support Specialist
hace 6 días
Madrid, Madrid, España Technical Concept Gmbh A tiempo completoAbout UsWe're a leading technology company, Technical Concept Gmbh, that specializes in developing innovative solutions for the fast-paced digital world. Our product, Redis, is a high-performance database used by thousands of worldwide customers.About the RoleWe're seeking a skilled Technical Support Engineer to join our Unicorn Pre-IPO Global Customer...
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Technical Support Specialist
hace 6 días
Madrid, Madrid, España Technical Concept Gmbh A tiempo completoAbout UsWe're a leading technology company, Technical Concept Gmbh, that specializes in developing innovative solutions for the fast-paced digital world. Our product, Redis, is a high-performance database used by thousands of worldwide customers.About the RoleWe're seeking a skilled Technical Support Engineer to join our Unicorn Pre-IPO Global Customer...
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Technical Support Specialist
hace 6 días
Madrid, Madrid, España Technical Concept Gmbh A tiempo completoAbout UsWe're a leading technology company, Technical Concept Gmbh, that specializes in building innovative solutions for the modern world. Our product, Redis, is a high-performance database used by thousands of customers worldwide.About the RoleWe're seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be...
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Technical Support Specialist
hace 6 días
Madrid, Madrid, España Technical Concept Gmbh A tiempo completoAbout UsWe're a leading technology company, Technical Concept Gmbh, that specializes in building innovative solutions for the modern world. Our product, Redis, is a high-performance database used by thousands of customers worldwide.About the RoleWe're seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be...
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Technical Support Engineer
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Madrid, España Technical Concept Gmbh A tiempo completo.Who we areWe're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+...
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Technical Support Engineer
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Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in providing exceptional support to our customers, ensuring their success with our products and services.Key ResponsibilitiesProvide post-sales technical support to...
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Technical Support Engineer
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Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in ensuring the success of our customers by providing expert technical support and guidance.Key ResponsibilitiesProvide technical support to customers and partners,...
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Technical Support Engineer
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Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in ensuring the success of our customers by providing expert technical support and guidance.Key ResponsibilitiesProvide technical support to customers and partners,...
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Technical Support Engineer
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Madrid, Madrid, España Palo Alto Networks, Inc. A tiempo completoJob SummaryPalo Alto Networks, Inc. is seeking a highly skilled Technical Support Engineer to join our team. As a key member of our support organization, you will be responsible for providing technical assistance to our valued customers and partners.Key ResponsibilitiesProvide technical support to customers and partners via phone, email, and remote...
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Technical Support Engineer
hace 3 días
Madrid, Madrid, España Palo Alto Networks, Inc. A tiempo completoJob SummaryPalo Alto Networks, Inc. is seeking a highly skilled Technical Support Engineer to join our team. As a key member of our support organization, you will be responsible for providing technical assistance to our valued customers and partners.Key ResponsibilitiesProvide technical support to customers and partners via phone, email, and remote...
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Technical Support Specialist
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Madrid, Madrid, España Technical Concept GmbH A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Technical Concept GmbH. As a Technical Support Specialist, you will be responsible for providing expert technical support to our customers, troubleshooting and resolving complex software issues, and collaborating with our engineering team to provide solutions.Key...
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Technical Support Specialist
hace 3 días
Madrid, Madrid, España Technical Concept GmbH A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Technical Concept GmbH. As a Technical Support Specialist, you will be responsible for providing expert technical support to our customers, troubleshooting and resolving complex software issues, and collaborating with our engineering team to provide solutions.Key...
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Madrid, Madrid, España Software & Support Media Gmbh A tiempo completoAbout UsSoftware & Support Media GmbH is a leading provider of innovative software solutions. We empower businesses to thrive in a rapidly changing world by delivering cutting-edge technology and exceptional support.Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you...
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Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Technical Support Engineer to join our team at Palo Alto Networks. As a Technical Support Engineer, you will be responsible for providing technical support to our customers and partners, ensuring that they receive the highest level of service and support.Key ResponsibilitiesProvide technical...
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Madrid Centro, Madrid, España Red Hat A tiempo completoTechnical Support Engineer - Openstack (Spain)About the Role:We are seeking a highly skilled Technical Support Engineer to join our team in Spain. As a Technical Support Engineer, you will provide exceptional customer support for our enterprise subscription customers, primarily for Red Hat OpenStack Platform.Key Responsibilities:Provide technical support to...
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Technical Support Engineer
hace 23 horas
Madrid Centro, Madrid, España Red Hat A tiempo completoTechnical Support Engineer - Openstack (Spain)About the Role:We are seeking a highly skilled Technical Support Engineer to join our team in Spain. As a Technical Support Engineer, you will provide exceptional customer support for our enterprise subscription customers, primarily for Red Hat OpenStack Platform.Key Responsibilities:Provide technical support to...
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Technical Support Engineer
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Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Palo Alto Networks. As a Technical Support Engineer, you will play a critical role in providing exceptional support to our customers, ensuring their success with our cybersecurity solutions.Key ResponsibilitiesProvide technical support to customers via phone, email,...
