Partner Success Manager

hace 6 días

Madrid, España Workiva A tiempo completo

The Partner Success Manager (“PSM”) is responsible for driving high levels of partner satisfaction and long-term partner retention among an assigned group of partner accounts.

This is accomplished through multiple dimensions, including enhancing the overall partner experience and actively engaging with partners on a proactive basis by working cross-functionally with other Workiva teams to improve the partner experience with regards to global deployment customer satisfaction, expansion of partner solutions and the effectiveness of their certified partner resources.

The PSM acts as a trusted advisor to ensure partners achieve their goals and expand their capabilities and resources with Workiva solutions and is keenly aware of their needs and challenges.
- What You'll Do
- Help build a joint strategic plan and partner scorecard for new and existing partners, based upon a shared vision to drive growth of the ecosystem for certified resources and maximize adoption and value derived from Workiva solutions.
- Build a strong relationship with partner organizations to ensure Workiva teams have a deep understanding of the partner capabilities, partner deployment strategies and shared goals with Workiva.
- Monitor the deployment health and customer satisfaction with partner engagements to assess progress, identify risks and blockers. Work with Solution Architects and partner enablement managers to create mitigating strategies to ensure successful outcomes.
- Collect partner feedback and share user insights internally to increase overall partner performance. by providing feedback about deployment challenges, enablement needs and product enhancements. Identify ways to maximize value for both parties to achieve long-term partner goals.
- Understanding upcoming partner program initiatives and communicating them with our partners.
- Identify embedded staffing needs as a result from Partner capacity and competency constraints and work with the Workiva teams as needed to provide oversight or delivery resources from Workiva services teams.
- Participate in ongoing reviews of Partner projects and review feedback from deployment assessments for emerging partners and create shared action plans for continual growth.
- What You'll Need
- Undergraduate Degree or equivalent combination of education and experience in a related field.
- 3+ years of experience in the SaaS industry with customer success, professional services management, consulting, or other relevant experience
- Exceptional knowledge of the capabilities of Workiva solution with experience presenting complex, multifaceted solutions in an easy to understand manner preferred.
- Analytical by nature with a knack for solving real-world business challenges and the capability of identifying areas of opportunity and creativity to provide relevant solutions.
- Possess a high level of personal accountability with the ability to thrive independently in a high-velocity, highly dynamic work environment with tight deadlines.
- Detailed oriented with exceptional organizational skills with the ability to multitask to manage multiple processes, programs, procedures.
- Excellent communication, interpersonal & presentation skills with a collaborative and consultative work style to engage both internal and external stakeholders and experience in an advisory capacity.
- Strong leadership, relationship building, and influencing skills with diplomacy skills as required to communicate with Partners to provide feedback and create strategic plans to align on goals and objectives. Deeply committed to partner and customer success - not just satisfaction with core.
- 25% travel
- Reliable internet access for any period of time working remotely, not in a Workiva office
- Must speak Business Level English and Spanish
- Where You’ll Work
- Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.- Customer Success: Always delight our customers.-
- Trust: Rely on each other.-
- Integrity: Do the right thing, every time.-
- Collaboration: Share resources and work together.-
- Innovation: Keep creating solutions and finding better ways.-
- Inclusion: Support a diverse community where we all belong.-
- Accountability: Be responsible for your success and failure.We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.
- At Workiva, you’ll enjoy:
- Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.-
- Involvement: Ability to participate in Empl

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