Customer Success Manager

hace 1 mes


Barcelona, España Allisone A tiempo completo

**About Us**_ _**

Allisone is **the** start-up that supports dentists in their patient/practitioner communication using Artificial Intelligence.

**Our goal?** To provide healthcare professionals with a communication tool based on artificial intelligence and machine learning to deliver the best care to patients worldwide and assist healthcare professionals in their work.

**Our missions?** They can be summarized into three pillars:

- Transform the daily lives of dentists,
- Assist patients in taking an active role in their oral health,
- Build a team of entrepreneurs with a long-term vision, fostering a great working environment.

Allisone is looking for a Customer Success Manager with a get-it-done attitude and team player mentality to accompany its growth and development.
Let’s make it short: we provide the best customer experience possible to our clients

**Your daily job at Allisone**:
**_ Onboarding_**
- Organize the deployment of Allisone for new clients.
- Conduct product demonstrations for clients (on-site or remotely, depending on the client's location).
- Closely monitor the usage of Allisone during the initial weeks.

**_ Customer Success_**
- Track the usage of Allisone and create action plans for improvement.
- Understand the specific needs of clients to tailor solutions to their organization.
- Comprehend client issues and motivations.
- Analyze data to ensure clients are achieving the desired value from using Allisone.
- Increase satisfaction to build an engaged community and turn our clients into product advocates.
- Minimize client churn.

**_ Customer Support_**
- Manage and resolve client requests and complaints.

**_ Improvement of Our Product and Processes_**
- Collaborate with cross-functional teams (sales, product, tech, and marketing) to advocate for client interests and make enhancements to our product and processes.
- Enhance onboarding and customer success processes.

You actively participate into building the best Customer Success team in a great atmosphere and with great people.

**About you**:

- **Fluent English mandatory** & **fluent Spanish or French **required
- Based in **Barcelona Spain**:

- You're seeking a meaningful job
- You demonstrate **leadership qualities**: you must be able to persuade our users (dentists, clinic directors, executives, etc.) to change their habits
- **Self-drive**n** and **proactive** nature
- **Highly organized** and able to multi-task
- **Excellent communication** and interpersonal skills
- You are customer-centric with a **problem-solving** approach.
- You can work collaboratively with cross-functional teams.
- You have previous experience in a fast-growing environment.
- You are **patient **and **attentive**.
- **Passion for service**:

- You resonate with our values**:SPACE**

**Recruitment Process**:

- Initial phone conversation,
- Interview with the team manager,
- Interview with the HR team,
- Discussion with the founder.


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