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**goFLUENT** is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.
We are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language. We are part of a truly global company with 1000 employees around the world.
Good equipment such as a computer, headset and internet connection are required for this position.
In this position, you will work closely with the Sales/Customer Success Management Team in order to keep them updated about how each client is working on the language program.
We are looking for a Learning Consultant Intern with a passion for customer service who will have the ability to actively solve doubts and provide guidance about the language, goFLUENT services or issues. Someone with strong oral and written communication skills, fluent in Spanish, spoken and written and advanced level of English.
**What You'll Do**
- Manage relationships with clients/learners taking goFLUENT lessons/training.
- Resolve customer complaints
- Call clients to follow up on their training progress
- Conduct demo calls
- Assist Account Managers/Sales as deemed necessary by the LC Manager
- Reach KPIs discussed with the LC Manager
**What You'll Need**
- Soft skills are a must regarding: empathy, problem-solving, teamwork, adaptability and effective communication skills.
- University degree: Language Studies, Translator/Interpreter
- Proactive, responsible, disciplined and able to multitask.
- Must be able to handle stress well and work efficiently under pressure.
- Have a good command of MS Office and Google tools.
- Excellent command of English and Spanish required both spoken and written.
- Excellent oral communication and customer service skills over the phone.
- Methodical and organized, your relational ease as well as your openness are your assets to succeed in this position.
**Languages: Spanish native, high level of English, other languages are a plus.**
**Location: Madrid, Spain**
**Schedule: Monday - Thursday 10-18.00 & Fridays 8:30 - 15:00.**
**About Our Madrid Office**
What our employees love at goFLUENT Spain is the synergy between the teams and the good atmosphere that makes you feel like a "family". And that's exactly what it is, individuals of diverse nationalities working together everyday to learn how to solve new problems and change the lives of our clients. The 5th and 6th floors of our office building in Madrid have wonderful views of the city skyline. We have more than 10 meeting rooms to work on your own if you need focus. A kitchen is always ready to take a break by yourself or with company. Your chair will be waiting for you when you join the team.
We are waiting for you Are you ready?
