Program Operations Assistant

hace 6 meses

Madrid, España IE University A tiempo completo

Overview:
**Program Operations, Assistant**

**IE Business School**

Are you ready to join a dynamic team of professionals who are revolutionizing the way we learn? **IE Business School** is looking for a **Program Operations Assistant** to join its team

The Program Operations Department manages operations and protocols for all the programs of IE Business School with the main objective of guaranteeing both quality and efficiency in the processes and consistency across academic programs, and with the ultimate goal of positively impacting student satisfaction and faculty experience.

The assistant will work closely and provide critical support to (mostly) internal stakeholders, such as Program Management, Faculty, Registrar’s Office, Administration Dept., Planning, Publishing, Admissions, IT, etc.

**Why IE University**:
We are one of the world’s most international educational institution in the world, with more than 100 nationalities on campus. As a diverse, multicultural and inclusive institution, our goal is to make an impact on people’s lives.

We are looking for a person to join a full-time position based in Madrid (IE Tower).

**Responsibilities**:
**Your role as a **Program Operations Assistant** **will involve**:

- Provide support on short, medium and long-term projects related to logistics, planning, and communication with other departments regarding program content such as internships, electives, grade release, and other program administrative matters.
- Handle sensitive information such as grades, ethics committee matters, and other administrative tasks such as compiling and organizing student data, and other program-related information.
- Quickly address concerns, queries and feedback in a constructive and action-oriented manner.
- Act as liaison to professors and internal (and occasionally external) stakeholders on questions and comments related to program academics, logistics and other administrative matters.
- Communicate with internal and external stakeholders.

Qualifications:
**To thrive in this role, you should possess the following **qualifications**:

- Bachelor’s degree.
- Fluency in both English and Spanish, and good communication skills (verbal and written).
- A track-record of customer interface, excellent organization skills, and a “can-do attitude”.
- Attention to detail
- Proficiency in Microsoft Office (Word, Excel and Powerpoint).
- Problem solving skills.
- Curious, open to learn and with team-working skills.
- Strong desire to work in a multicultural environment.
- Team player.

It’s time to bring your best and make your mark. Now the choice is yours

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