Leadership Development Trainer
hace 2 semanas
David Kennedy Recruitment partnered with a worldwide leader in customer experience management and contact centre business process outsourcing to find a Leadership Development Trainer & Coach with proficient level of English language to join the team in Barcelona.
Position: Leadership Development Trainer & Coach
Location: Barcelona, Spain
Employment type: Full-time
Remuneration: Base salary
**DUTIES AND RESPONSIBILITIES**:
- Analyze leadership development needs of the organization on an ongoing basis
- Design and maintain a Leadership Development Program for colleagues looking to become first-time managers
- Coordinate and deliver Leadership Development Programs, individual and group coaching sessions, and other on demand solutions
- Implement and facilitate Leadership Development Programs across all levels of management within the organization
- Evaluate effectiveness of solutions delivered with 360º evaluations and other applicable tools, and propose and implement improvements
- Report on leadership development KPI to relevant stakeholders
- Select external partners to deliver additional leadership development interventions on specific needs.
**REQUIREMENTS**:
- Proven track of record of strategic and operational expertise in designing, implementing and enhancing learning & development for Leadership competencies
- Understand the multiple dimensions of organizational challenges and opportunities in a fast-paced organization
- Previous experience working in a sales organization and managing cross-functional stakeholders
- Ability to think independently with a high degree of self-motivation
- Ability to provide individual and group feedback and guidance across all levels of management within the organization
- Experience in translating business requirements into development solutions by using strong diagnostic skills including listening, probing and analyzing
- Strong written and oral communication and influencing skills
- English proficiency (C1)
- Certification in coaching methodologies
- Other Leadership Development certifications are a plus.
**BENEFITS**:
- Full-time position (39 hours/week)
- Competitive Salary
- Relocation package
- Established career path to grow within the project
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
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