Netatmo - Pre Sales Support Email & Chat - Fluent
hace 2 meses
**Our Client**
**_ Netatmo_** is recruiting B2C Customer Advisors to help manage its rapid growth. You will be working within a dynamic, motivated, and multicultural team to meet the needs of our clients all around the world while promoting our range of products.
**We Care**: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
**We´re Curious**: Proactive approach to problem-solving and a “can do” attitude.
**We Achieve Together**: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
**_
What you’ll be doing?_**
- Verify incoming orders and correct them
- Provide clear, concise responses to their requests and questions
- Enrich the shared knowledge base within the company and in our Help Center.
- Analyse and give feedback to your manager and the technical team by sharing all the necessary information to resolve issues
- Manage the relationship between transporters to follow up on deliveries
- Keep track and update the monitoring files for internal reporting
**Requirements**:
**_ What skills & experience you’ll bring to us?_**
- You are fluent in French & English
- You have a previous experience in Customer relations services
- You have excellent listening skills and a strong desire to ensure customer satisfaction
- You have analytical and synthesis skills
- You are comfortable with IT tools and multitasking
- You are organised, diligent, and rigorous and enjoy working in a team
**Benefits**
**_ What do we offer?_**
- **Contract**:Permanent contract (1-month probation period)
- **Full-time**: (39hours/week)
- **Working days/Hours**:Monday to Friday Between 09:00 am and 7:00 pm with the occasional Saturday after 3 months
- **Salary**: 21,000€
- **Holidays**:24 per calendar year
- **Hybrid model**: Working 7 days from home per month
- **Training**: 4 weeks from the office, Monday - Friday
- **Start date**: 12th of June 2023
**Who we are**
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of **our** diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
**#**wecare**#**wearecurious**#**weachievetogether
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