Iberia Customer Service

Hace 5 días

San Agustín del Guadalix, Comunidad de Madrid, España BD Jornada completa

BD is seeking a Customer Service Operations Leader Iberia to head the Customer Care and Contract & Tender groups within the GBS–QTC model for the Iberia region in Spain.

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The role drives reliable service delivery, governance, and continuous improvement while ensuring compliance and business alignment. xghoner

The candidate will lead ~45 employees (4 direct reports), manage the CS budget, and partner with Commercial teams to drive growth and margin.