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French Speaking Customer Advisor
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.We are a renowned global leader in the technology solutions industry, dedicated to pushing the boundaries of innovation and providing exceptional service to prestigious clients worldwide. Our steadfast commitment to excellence and forward-thinking enables us to consistently exceed client expectations, driving growth and success for both our clients and our dedicated team members.Position Overview:We are looking for a highly motivated and experienced French Speaking Customer Advisor to deliver outstanding customer service and support to our esteemed clients. This role is vital in ensuring customer satisfaction, comprehending our product offerings, and effectively resolving technical issues. Your expertise will be crucial in meeting our business goals and enhancing our market presence.Duties and Responsibilities:Customer Support: Provide excellent customer service to French-speaking clients through phone, email, and live chat. Quickly and professionally address and resolve customer inquiries, concerns, and technical issues, ensuring a positive customer experience.Technical Assistance: Help customers troubleshoot and resolve technical problems related to our products and services. Work with technical support teams to escalate and solve complex technical issues. Stay updated on the latest product features, updates, and industry trends to offer accurate and timely information to customers.Customer Relationship Management: Build and maintain strong relationships with customers to ensure their continued satisfaction and loyalty. Collect and document customer feedback to help improve our products and services. Follow up with customers to confirm their issues are resolved and their expectations are met.Administrative Tasks: Accurately log and document customer interactions and transactions in our CRM system. Prepare and provide regular reports on customer support activities and outcomes. Collaborate with other departments to ensure seamless service delivery and customer satisfaction.Qualifications:Language Skills: Fluent in French (both written and spoken). Proficient in English (minimum B2 level).Experience: Previous experience in customer service, technical support, or a related field is highly desirable. Familiarity with technology products and services is a plus.Skills: Excellent communication and interpersonal skills. Strong problem-solving abilities and a proactive approach to customer service. Ability to work independently and as part of a team in a fast-paced environment. High attention to detail and organizational skills.What We Offer:Relocation Package: Comprehensive relocation assistance for candidates moving from abroad.Competitive Salary: An attractive salary package that reflects your skills and experience.Health and Life Insurance: Comprehensive health and life insurance coverage.Career Growth: Opportunities for career advancement and professional development
