French Speaking Customer Representative

hace 6 meses

Barcelona, España Webhelp A tiempo completo

**Advisor**

**Location**
- Barcelona, Spain**Language**
- French***

**Description**:
**Why join us**

Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.

We are looking for** French Speaking Customer Representative** to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

**What we offer you**

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits at Webhelp:

- Full-time contract, 39 hours/week: Monday to Friday 8:30-17:30
- Competitive salary and performance bonus
- Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad through the Webhelp International Mobility Program

**What you’ll experience at Webhelp**

As a** Customer Representative** in our team, you will:

- Handle calls through CRM agent portal
- Create quotations and orders via SAP system
- Expedite and communicate expected delivery times to customers
- Offer basic product advice to individual customer needs (at least catalogue knowledge)
- Provide first level technical assistance to help customers identify their requirements for products and services
- Call back customers
- Lead management
- Other duties and tasks as assigned

**We’ll be a great match if you**:

- Are native or proficient in French and advanced in English
- Are minimum a high school graduate
- Have an interest in the technical field and a willingness to stay in the project for at least 2 years is of great importance
- Are customer oriented, have excellent communication skills and have a commercial attitude and awareness
- Have a business mindset will help you engage better with your contacts
- Have a business/commercial studies and previous experience in a contact center environment will benefit your progression in this role and the project but won't be a decisive trait.
- Share our values of commitment, unity, integrity, recognition, and WOW

**Don’t meet every single requirement?**

**Who we are**

Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

**If this sounds like you, join us at Webhelp**

**Webhelp is an equal-opportunity employer**

**RRQ23-005910-1-FRANCE

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