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.Are you passionate about travel and customer service? Do you speak fluent Slovenian and want to work in one of Europe's most vibrant cities? If so, we have an exciting opportunity for you to join our team as a Slovenian-Speaking Customer Advisor in BarcelonaAs a leader in the travel industry, we are seeking motivated individuals who are eager to provide exceptional support to our Slovenian-speaking customers. In this role, you will assist travelers with their inquiries, bookings, and issues, ensuring they have a smooth and memorable travel experience. This is a fantastic opportunity to grow your career while working in a dynamic, multicultural environment.Key Responsibilities:Customer Support for Slovenian Clients : Offer world-class customer service to Slovenian-speaking travelers by handling their inquiries via phone, email, and live chat. You'll provide assistance with booking reservations, travel itineraries, cancellations, and general inquiries, ensuring a seamless travel experience for our customers.Problem Solving : Address and resolve customer concerns related to travel bookings, accommodation, transportation, and services. You'll use your problem-solving skills to troubleshoot and provide effective solutions in real-time, ensuring customer satisfaction.Travel Expertise : Help customers navigate our travel offerings, explain policies and procedures, and provide guidance on destinations, accommodations, and transportation options. You will act as a knowledgeable guide for customers as they plan their journeys.Booking and Reservation Assistance : Support customers with the booking process, including providing guidance on flights, hotels, car rentals, and vacation packages. You'll ensure that all bookings are accurate and meet the customer's expectations.Customer Relationship Management : Build and maintain strong relationships with customers by delivering personalized, friendly, and professional service. You'll be the first point of contact for travelers, helping to foster brand loyalty and repeat business.Escalation of Complex Issues : Identify and escalate more complex or urgent customer inquiries to the appropriate departments or supervisors. You will ensure that more challenging problems are handled promptly and efficiently.Product and Service Knowledge : Stay up-to-date on the company's travel products, services, and promotions. This will help you provide accurate information to customers and assist them in making informed decisions.Feedback and Reporting : Collect customer feedback and report common issues to the relevant departments. Your input will help improve our services and contribute to ongoing customer satisfaction.Who You Are:Fluent in Slovenian (C1/C2 level): You have excellent verbal and written communication skills in Slovenian, allowing you to assist customers fluently and professionally
