Customer Support Assistant

hace 3 semanas


Barcelona, España Nebeus A tiempo completo

Customer Support AssistantNebeus is an all-in-one fintech platform to effortlessly merge multi-currency payments, IBANs, cryptocurrency services, and cutting-edge payment cards, empowering users globally to navigate their dynamic digital work lifestyles. Nebeus' vision is rooted in financial inclusivity, where everyone, regardless of location, can securely and simply manage their finances while monetizing their skills and talents.Key facts:Founded in 2014, backed by ex-VC executives, Seedrs, and the UK government's Future Fund.Nebeus is a multi-cultural and international team based in London and Barcelona.We are looking for a Customer Support Assistant to join our growing team. The ideal candidate will be enthusiastic, tech-savvy, and customer-focused, ensuring our clients receive exceptional service and support. You will be the first point of contact for our customers, addressing inquiries, troubleshooting issues, and providing guidance on our products and services.RequirementsWhat You Will Do:Respond to customer inquiries via email and chat in a professional and timely manner.Provide accurate information about products and services, and troubleshoot technical issues.Escalate complex cases to the relevant departments and follow up to ensure resolution.Maintain up-to-date knowledge of our products and services, as well as industry trends.Collaborate with internal teams to improve customer satisfaction and contribute to process enhancements.Manage and track customer support tickets in our CRM system.Who You Are & What You'll Need:Minimum of 3 years of experience in customer service, preferably within fintech, banking, or a tech-related industry.Strong communication skills, both written and verbal.Ability to work in a fast-paced environment and handle multiple tasks simultaneously.Tech-savvy with the ability to troubleshoot basic technical issues.Empathetic, patient, and solution-oriented with a passion for helping customers.Experience with CRM tools and customer support platforms (Zoho/Zoho CRM) is a plus.Fully proficient in English, with additional languages including Spanish being a plus.What we offer:A full-time permanent contract, following a trial period.Up to 25 days' holiday.A shorter work day on Fridays.Health insurance package.A brand new work equipmentRefund of training courses relevant to your career and job at Nebeus.#J-18808-Ljbffr



  • Barcelona, España Nebeus A tiempo completo

    Customer Support Assistant Nebeus is an all-in-one fintech platform to effortlessly merge multi-currency payments, IBANs, cryptocurrency services, and cutting-edge payment cards, empowering users globally to navigate their dynamic digital work lifestyles. Nebeus' vision is rooted in financial inclusivity, where everyone, regardless of location, can securely...


  • Barcelona, España Nebeus A tiempo completo

    Customer Support Assistant Nebeus is an all-in-one fintech platform to effortlessly merge multi-currency payments, IBANs, cryptocurrency services, and cutting-edge payment cards, empowering users globally to navigate their dynamic digital work lifestyles.Nebeus' vision is rooted in financial inclusivity, where everyone, regardless of location, can securely...


  • Barcelona, España Nebeus A tiempo completo

    Customer Support AssistantNebeus is an all-in-one fintech platform to effortlessly merge multi-currency payments, IBANs, cryptocurrency services, and cutting-edge payment cards, empowering users globally to navigate their dynamic digital work lifestyles. Nebeus' vision is rooted in financial inclusivity, where everyone, regardless of location, can securely...


  • Barcelona, España Nebeus A tiempo completo

    Customer Support Assistant Nebeus is an all-in-one fintech platform to effortlessly merge multi-currency payments, IBANs, cryptocurrency services, and cutting-edge payment cards, empowering users globally to navigate their dynamic digital work lifestyles. Nebeus’ vision is rooted in financial inclusivity, where everyone, regardless of location, can...


  • Barcelona, España Nebeus A tiempo completo

    Customer Support AssistantNebeus is an all-in-one fintech platform to effortlessly merge multi-currency payments, IBANs, cryptocurrency services, and cutting-edge payment cards, empowering users globally to navigate their dynamic digital work lifestyles. Nebeus’ vision is rooted in financial inclusivity, where everyone, regardless of location, can securely...


  • Barcelona, Barcelona, España Nebeus A tiempo completo

    Customer Support AssistantNebeus is a fintech platform that offers a range of financial services, including multi-currency payments, IBANs, and cryptocurrency services. We are looking for a Customer Support Assistant to join our team and provide exceptional service and support to our clients.Key Responsibilities:Respond to customer inquiries via email and...


  • Barcelona, Barcelona, España Nebeus A tiempo completo

    Customer Support AssistantNebeus is a fintech platform that offers a range of financial services, including multi-currency payments, IBANs, and cryptocurrency services. We are looking for a Customer Support Assistant to join our team and provide exceptional service and support to our clients.Key Responsibilities:Respond to customer inquiries via email and...


  • Barcelona, España Nebeus A tiempo completo

    Customer Support AssistantNebeus is an all-in-one fintech platform to effortlessly merge multi-currency payments, IBANs, cryptocurrency services, and cutting-edge payment cards, empowering users globally to navigate their dynamic digital work lifestyles.Nebeus' vision is rooted in financial inclusivity, where everyone, regardless of location, can securely...


  • Barcelona, Barcelona, España Nebeus A tiempo completo

    About the Role:We are seeking a highly skilled Customer Support Assistant to join our team at Nebeus. As a key member of our support team, you will be responsible for providing exceptional service and support to our clients, addressing their inquiries, troubleshooting technical issues, and escalating complex cases to the relevant departments.Key...


  • Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

    Join Our Team as a Customer Support JuniorFloorfy is a leading company in the Real Estate sector and Proptech, and we're looking for a talented individual to join our team as a Customer Support Junior. As a proactive, creative, and curious person, you'll be responsible for ensuring a smooth onboarding experience for our clients on our platform.Key...


  • Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

    Join Our Team as a Customer Support JuniorFloorfy is a leading company in the Real Estate sector and Proptech, and we're looking for a talented individual to join our team as a Customer Support Junior. As a proactive, creative, and curious person, you'll be responsible for ensuring a smooth onboarding experience for our clients on our platform.Key...


  • Barcelona, Barcelona, España Customer Labs A tiempo completo

    About the JobWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle and close inbound calls to achieve quarterly quotaRespond to...


  • Barcelona, Barcelona, España Customer Labs A tiempo completo

    About the JobWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle and close inbound calls to achieve quarterly quotaRespond to...

  • Executive Assistant

    hace 4 semanas


    Barcelona, Barcelona, España Ise Recruitment A tiempo completo

    Job Title: Assistant To Executive Assistant – Creative, BarcelonaThe founder of a global creative brand based in Barcelona is seeking a highly skilled and dynamic Assistant to support his Executive Assistant in managing his busy personal and business life.This role will suit a Junior PA with between 6 months and two years of experience, who is tech-savvy...

  • Executive Assistant

    hace 4 semanas


    Barcelona, Barcelona, España Ise Recruitment A tiempo completo

    Job Title: Assistant To Executive Assistant – Creative, BarcelonaThe founder of a global creative brand based in Barcelona is seeking a highly skilled and dynamic Assistant to support his Executive Assistant in managing his busy personal and business life.This role will suit a Junior PA with between 6 months and two years of experience, who is tech-savvy...


  • Barcelona, Barcelona, España Travelperk A tiempo completo

    About UsWe're TravelPerk, a fast-growing SaaS platform that offers companies a comprehensive solution for managing business travel. Our goal is to revolutionize the $1.3 trillion business travel market by providing an unparalleled choice of travel options, a powerful booking and management platform, and 24/7 customer support. We've become the leading...


  • Barcelona, Barcelona, España Travelperk A tiempo completo

    About UsWe're TravelPerk, a fast-growing SaaS platform that offers companies a comprehensive solution for managing business travel. Our goal is to revolutionize the $1.3 trillion business travel market by providing an unparalleled choice of travel options, a powerful booking and management platform, and 24/7 customer support. We've become the leading...


  • Barcelona, Barcelona, España Customer Labs A tiempo completo

    Job Title: Customer Service Representative - Norwegian LanguageJob Summary:Customer Labs is seeking a highly skilled Customer Service Representative to join our team in Barcelona, Spain. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients in Norwegian, both via phone and email. Key...


  • Barcelona, Barcelona, España Customer Labs A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused Dutch Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for handling and closing inbound calls, responding to emails, and providing exceptional customer service to our clients.Key Responsibilities:•...


  • Barcelona, España Catenon A tiempo completo

    We are seeking a Customer Support Manager to join our Client, an Industrial Company, based in Barcelona. In this role, you will be responsible for managing a team of customer support specialists to ensure exceptional service delivery, maximize customer satisfaction, and foster long-term client relationships. The Customer Support Manager will develop and...