Customer Support Assistant
hace 2 meses
Customer Support Assistant Nebeus is an all-in-one fintech platform to effortlessly merge multi-currency payments, IBANs, cryptocurrency services, and cutting-edge payment cards, empowering users globally to navigate their dynamic digital work lifestyles.
Nebeus' vision is rooted in financial inclusivity, where everyone, regardless of location, can securely and simply manage their finances while monetizing their skills and talents.
Key facts: Founded in 2014, backed by ex-VC executives, Seedrs, and the UK government's Future Fund.
Nebeus is a multi-cultural and international team based in London and Barcelona.
We are looking for a Customer Support Assistant to join our growing team.
The ideal candidate will be enthusiastic, tech-savvy, and customer-focused, ensuring our clients receive exceptional service and support.
You will be the first point of contact for our customers, addressing inquiries, troubleshooting issues, and providing guidance on our products and services.
Requirements What You Will Do: Respond to customer inquiries via email and chat in a professional and timely manner.
Provide accurate information about products and services, and troubleshoot technical issues.
Escalate complex cases to the relevant departments and follow up to ensure resolution.
Maintain up-to-date knowledge of our products and services, as well as industry trends.
Collaborate with internal teams to improve customer satisfaction and contribute to process enhancements.
Manage and track customer support tickets in our CRM system.
Who You Are & What You'll Need: Minimum of 3 years of experience in customer service, preferably within fintech, banking, or a tech-related industry.
Strong communication skills, both written and verbal.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Tech-savvy with the ability to troubleshoot basic technical issues.
Empathetic, patient, and solution-oriented with a passion for helping customers.
Experience with CRM tools and customer support platforms (Zoho/Zoho CRM) is a plus.
Fully proficient in English, with additional languages including Spanish being a plus.
What we offer: A full-time permanent contract, following a trial period.
Up to 25 days' holiday.
A shorter work day on Fridays.
Health insurance package.
A brand new work equipment
Refund of training courses relevant to your career and job at Nebeus.
#J-18808-Ljbffr
-
Customer Support Assistant
hace 2 meses
Barcelona, España Nebeus A tiempo completoCustomer Support Assistant Nebeus is an all-in-one fintech platform to effortlessly merge multi-currency payments, IBANs, cryptocurrency services, and cutting-edge payment cards, empowering users globally to navigate their dynamic digital work lifestyles. Nebeus' vision is rooted in financial inclusivity, where everyone, regardless of location, can securely...
-
Customer Support Assistant
hace 2 meses
Barcelona, España Nebeus A tiempo completoCustomer Support AssistantNebeus is an all-in-one fintech platform to effortlessly merge multi-currency payments, IBANs, cryptocurrency services, and cutting-edge payment cards, empowering users globally to navigate their dynamic digital work lifestyles. Nebeus' vision is rooted in financial inclusivity, where everyone, regardless of location, can securely...
-
Customer Support Assistant
hace 2 semanas
Barcelona, España Nebeus A tiempo completoCustomer Support AssistantNebeus is an all-in-one fintech platform to effortlessly merge multi-currency payments, IBANs, cryptocurrency services, and cutting-edge payment cards, empowering users globally to navigate their dynamic digital work lifestyles. Nebeus’ vision is rooted in financial inclusivity, where everyone, regardless of location, can securely...
-
Customer Support Assistant
hace 2 semanas
Barcelona, España buscojobs España A tiempo completoCustomer Support AssistantNebeus is an all-in-one fintech platform to effortlessly merge multi-currency payments, IBANs, cryptocurrency services, and cutting-edge payment cards, empowering users globally to navigate their dynamic digital work lifestyles. Nebeus’ vision is rooted in financial inclusivity, where everyone, regardless of location, can securely...
-
Customer Support Assistant
hace 1 semana
Barcelona, España buscojobs España A tiempo completoCustomer Support AssistantNebeus is an all-in-one fintech platform to effortlessly merge multi-currency payments, IBANs, cryptocurrency services, and cutting-edge payment cards, empowering users globally to navigate their dynamic digital work lifestyles. Nebeus’ vision is rooted in financial inclusivity, where everyone, regardless of location, can securely...
-
Customer Support Assistant
hace 2 semanas
Barcelona, España buscojobs España A tiempo completoCustomer Support Assistant Nebeus is an all-in-one fintech platform to effortlessly merge multi-currency payments, IBANs, cryptocurrency services, and cutting-edge payment cards, empowering users globally to navigate their dynamic digital work lifestyles. Nebeus’ vision is rooted in financial inclusivity, where everyone, regardless of location, can...
-
Customer Support Assistant
hace 2 meses
Barcelona, España Nebeus A tiempo completoCustomer Support Assistant Nebeus is an all-in-one fintech platform to effortlessly merge multi-currency payments, IBANs, cryptocurrency services, and cutting-edge payment cards, empowering users globally to navigate their dynamic digital work lifestyles. Nebeus’ vision is rooted in financial inclusivity, where everyone, regardless of location, can...
-
Customer Support Assistant
hace 1 semana
Barcelona, España Nebeus A tiempo completoCustomer Support AssistantNebeus is an all-in-one fintech platform to effortlessly merge multi-currency payments, IBANs, cryptocurrency services, and cutting-edge payment cards, empowering users globally to navigate their dynamic digital work lifestyles. Nebeus’ vision is rooted in financial inclusivity, where everyone, regardless of location, can securely...
-
Customer Support Assistant
hace 2 meses
Barcelona, España Nebeus A tiempo completoCustomer Support AssistantNebeus is an all-in-one fintech platform to effortlessly merge multi-currency payments, IBANs, cryptocurrency services, and cutting-edge payment cards, empowering users globally to navigate their dynamic digital work lifestyles. Nebeus' vision is rooted in financial inclusivity, where everyone, regardless of location, can securely...
-
Customer Support Assistant
hace 2 meses
Barcelona, España Nebeus A tiempo completoCustomer Support AssistantNebeus is an all-in-one fintech platform to effortlessly merge multi-currency payments, IBANs, cryptocurrency services, and cutting-edge payment cards, empowering users globally to navigate their dynamic digital work lifestyles.Nebeus' vision is rooted in financial inclusivity, where everyone, regardless of location, can securely...
-
Customer Service Agent
hace 6 meses
Barcelona, España Talent Search People A tiempo completoWe are recruiting a Customer Service Agent Sales Support Assistant with an Excellent level of English for an international company.Experience of at least 2 years in similar tasks are required.We are looking for: -At least 2 years of previous experience in similar position -Excellent level of English and Spanish -High level of a European language -Solid...
-
Customer Support Liaison
hace 4 semanas
Barcelona, Barcelona, España Nebeus A tiempo completoAbout NebeusNebeus is a cutting-edge fintech platform that seamlessly integrates multi-currency payments, IBANs, cryptocurrency services, and innovative payment cards. Our vision is to empower individuals worldwide to navigate their dynamic digital work lifestyles, promoting financial inclusivity and accessibility.About the RoleWe are seeking a highly...
-
Barcelona, Barcelona, España Customer Labs A tiempo completoJob Title: Customer Service Representative - Norwegian LanguageJob Summary:Customer Labs is seeking a highly skilled Customer Service Representative to join our team in Barcelona, Spain. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients in Norwegian, both via phone and email. Key...
-
Customer Support Manager
hace 4 meses
Barcelona, España Catenon A tiempo completoWe are seeking a Customer Support Manager to join our Client, an Industrial Company, based in Barcelona. In this role, you will be responsible for managing a team of customer support specialists to ensure exceptional service delivery, maximize customer satisfaction, and foster long-term client relationships. The Customer Support Manager will develop and...
-
Customer Support Manager
hace 4 meses
Barcelona, España Catenon A tiempo completoWe are seeking a Customer Support Manager to join our Client, an Industrial Company, based in Barcelona.In this role, you will be responsible for managing a team of customer support specialists to ensure exceptional service delivery, maximize customer satisfaction, and foster long-term client relationships.The Customer Support Manager will develop and...
-
Customer Support Manager
hace 4 meses
Barcelona, España Catenon A tiempo completoWe are seeking a Customer Support Manager to join our Client, an Industrial Company, based in Barcelona. In this role, you will be responsible for managing a team of customer support specialists to ensure exceptional service delivery, maximize customer satisfaction, and foster long-term client relationships. The Customer Support Manager will develop and...
-
Customer Support Manager
hace 4 meses
Barcelona, España Catenon A tiempo completoWe are seeking a Customer Support Manager to join our Client, an Industrial Company, based in Barcelona. In this role, you will be responsible for managing a team of customer support specialists to ensure exceptional service delivery, maximize customer satisfaction, and foster long-term client relationships. The Customer Support Manager will develop and...
-
Customer Support Manager
hace 4 meses
Barcelona, España Catenon A tiempo completoWe are seeking a Customer Support Manager to join our Client, an Industrial Company, based in Barcelona.In this role, you will be responsible for managing a team of customer support specialists to ensure exceptional service delivery, maximize customer satisfaction, and foster long-term client relationships.The Customer Support Manager will develop and...
-
Customer Support Manager
hace 1 mes
Barcelona, España Importante Empresa A tiempo completoRef: XN September INDUSTRY AND CAPITAL GOODSFUNCTIONSResponsibilities:Leading and managing the customer support team, including support team and technical support team, and the Operations Center.Developing and implementing customer support policies and procedures.Ensuring timely and efficient resolution of customer issues and escalations.Monitoring and...
-
Customer Support Manager
hace 2 semanas
Barcelona, España buscojobs España A tiempo completoWe are seeking a Customer Support Manager to join our Client, an Industrial Company, based in Barcelona. In this role, you will be responsible for managing a team of customer support specialists to ensure exceptional service delivery, maximize customer satisfaction, and foster long-term client relationships. The Customer Support Manager will develop and...
