Cloud Support Associate

hace 1 mes

Madrid, España Amazon A tiempo completo

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This Position is for 2025 Graduates Only.

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Amazon Web Services (AWS) ????????????????,???????????? 200 ??????????????? —??????????????????????????—??? AWS ???????????,???????????????????????????,????????????????
AWS Support Engineering??????????????,?????AWS?????????????AWS Support Engineering?????,???????????,?????????????????????????????????????????????????????????????????????????????
AWS Support Engineering provides technical solutions to a wide range of global customers as they build their mission-critical applications on top of AWS cloud services. As a member of the AWS Support Engineering team in Taipei you will be at the forefront of this transformational technology. You will work with leading companies in this space and directly with the engineering teams within Amazon who are developing new capabilities.
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Key job responsibilities
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Every day will bring new and exciting challenges. You will be primarily responsible for solving customer's cases through a variety of contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, an AWS Support Associate/Engineer may also coach/mentor new hires, develop & present training, create technical articles or how-to videos for the developer community, partner with internal development teams on complex issues, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives.
The AWS Support team is seeking engineers who enjoy learning cloud technology, solving and troubleshooting complex issues, and working with customers. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success.
Support Areas
• Artificial Intelligence
• Machine Learning
• Big Data
• Cloud computing
• Networking (DNS, TCP/IP, HTTP, VLAN, etc.)
• OS (Linux and/or Windows Servers)
• Virtualization (VMware, Xen, Hypervisor)
• Security concepts / best practices

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