Cloud Support Associate

hace 4 semanas

Madrid, España Amazon A tiempo completo

???????/???????This Position is for 2025 Graduates Only. ???? Amazon Web Services (AWS) ????????????????,???????????? 200 ??????????????? —??????????????????????????—??? AWS ???????????,???????????????????????????,???????????????? AWS Support Engineering??????????????,?????AWS?????????????AWS Support Engineering?????,???????????,????????????????????????????????????????????????????????????????????????????? Key job responsibilities ??????,???????????,???????????????????????????????????????????,?????????????????,??????????????????????,????????????????????????????????????,?????????? Every day will bring new and exciting challenges. You will be primarily responsible for solving customer's cases through a variety of contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue. Apart from working on a broad spectrum of technical issues, an AWS Support Associate/Engineer may also coach/mentor new hires, develop & present training, create technical articles or how-to videos for the developer community, partner with internal development teams on complex issues, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives. The AWS Support team is seeking engineers who enjoy learning cloud technology, solving and troubleshooting complex issues, and working with customers. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you: Learn, support, and use groundbreaking technologies Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs Work on critical, highly complex customer problems that may span multiple AWS services Leverage your day-to-day customer support experience to provide the voice of the customer to internal AWS teams on how to improve our services Drive customer communication during critical events Drive projects that improve support-related processes and our customers' technical support experience Support Areas
- Artificial Intelligence
- Machine Learning
- Big Data
- Cloud computing
- Networking (DNS, TCP/IP, HTTP, VLAN, etc.)
- OS (Linux and/or Windows Servers)
- Virtualization (VMware, Xen, Hypervisor)
- Security concepts / best practices #J-18808-Ljbffr

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