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hace 4 meses
Alea is an award-winning leader in the field of online gaming with years of experience in the industry. We are tech innovators that are revolutionising the gaming industry by delivering the most effective aggregation platform that enriches the industry and creates an unique experience for players, our clients and our employees. We are passionate about what we do and we have grown to a community of diverse nationalities, personalities and skill sets. We are expanding and always looking for passionate, brilliant and committed professionals that can help Alea to get to the next step and consolidate us as market leaders.
We are seeking a qualified Technical account manager to oversee and address our customers' technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.
As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.
Ultimately, you should be able to provide technical, product and business knowledge to support the sales process and strengthen customer relationships You will: Provide technical support for customers to support pre-sales and post-sales processes Effectively manage client projects, starting with in depth analysis of the requirements to a finished implementation. Address all product-related queries on time Train customers to use products effectively Create, configure and proceed with the activations of a new Game Provider, coordinating the launch with the Account Manager and Clients. Report on product performance Maintain the customer account configuration and the products they subscribe to on time. Conduct testing and provide feedback and support to the Clients' Technical Team. Identify solutions to reduce support cost Run game checks on big wins. Liaise with the Product and Engineer team and coordinate with clients any technical communication. Provide developers with customers' feedback to help identify potential new features or products Liaise with the sales department to win new business and increase sales Establish best practices Keep track of sales performance metrics Required qualifications: Proven work experience as a Technical account manager Solid technical background with hands on experience in digital technologies Familiarity with software and front-end development An ability to gasp customers' needs and suggest timely solutions Excellent verbal and written communication skills Strong analytical and problem-solving skills BSc degree in Computer Science or relevant field What We Offer A competitive salary package based on your experience. An impressive benefits package, focused on our culture of integral health that includes medical insurance, gym with personal trainer, sauna and hyperbaric chamber, and fresh fruit every day. Tax-advantageous wage benefit: Meal card, transport package and other measures such as childcare allowance. Big discount on Veg it or Nora Food (vegan meals) to order your lunch at the office. Flexible start and finish times. Reduced working hours in August. 23 holidays plus 3 extra days at disposal Hybrid Work Model. English classes Parking benefit for those who live outside of Barcelona. We want to make a difference, and as soon as the trial period is over, you receive an impressive gift as proof of the success of joining the project. And what we are very proud of, you will join a young, motivated and powerful team with a great team culture. As it's not all work, we maintain the team spirit with team building events, parties and workshops where you can enjoy our achievements. When you leave in the afternoon, you can join our paddle tennis games near the office.
