Customer Care Belgium
hace 1 mes
.Ubicación:Barcelona, Barcelona provinciaDescripción completa del empleo:Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French rankingNuestra misión:The mission of the Customer care team at Qonto is to guide and to help our clients succeed. We are very proud of our 4.6/5 customer satisfaction and we always want to improve it That's why we see our Customer care team as a strong asset in our mission to create the finance solution that energizes SMEs and freelancers.You will join Qonto's exciting expansion into new European markets. You'll play a crucial role in establishing our presence in Belgium, specifically in the Dutch/Flemish speaking market, ensuring seamless onboarding and exceptional support for our new customers.As a Customer Care Agent (Dutch/Flemish market) at Qonto, you will:Be a Qonto Ambassador You will delight our Belgian, Dutch/Flemish speaking customers, by providing sharp, quick technical support and guide them through the account opening process, ensuring a smooth onboarding experience and answering all their questions via email and phone (only outgoing calls, not a call center).Be the voice of our customers: Customer Voice is precious to us, we use it in order to continuously improve our product and maintain the "WOW" effect that our customers love.Set up internal processes to better respond to customer requests (update FAQs, dashboards, macros, make feedback to Ops and Product teams etc.).Take ownership. You will identify anomalies, optimize and set-up new ways of problem-solving, and keep your colleagues up to date on all of this.What you can expect:Be part of Qonto's expansion working in a fast-paced, growth-oriented environment.Collaborate in a team that values cooperation, communication, and continuous improvement.Master cutting-edge customer service tools like Zendesk, Notion, and Mayday and others.Hands-on culture, take on responsibilities and decision-making.About You:Experience: You have an experience up to one year, in customer support, or handling client challenges.Customer-centric: You show empathy and adapt your speech according to your customer needs.Results-driven: You work toward achieving your daily objectives with strong multitasking skills and a keen eye for detail.Communication: Strong written and verbal communication skills.Adaptability: Thrive in a dynamic, evolving startup environment.Languages: Native or near-native proficiency in Dutch/Flemish and fluent in English
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Customer Care Belgium
hace 4 días
Barcelona, España Qonto A tiempo completoBarcelonaOperations & Customer Success – Customer Service - Belgium ð§ðª (test) /HybridOur mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear...
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Customer Care Belgium
hace 2 meses
Barcelona, España Qonto A tiempo completo**Our mission**? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market. **Our journey**: Founded by Alexandre and...
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Customer Care Belgium
hace 2 meses
Barcelona, España Qonto A tiempo completoOur mission : Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in...
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Customer Care Belgium
hace 2 meses
Barcelona, España Qonto A tiempo completoOur mission: Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in...
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Customer Care Specialist
hace 2 semanas
Barcelona, Barcelona, España Qonto A tiempo completoAbout the Role:We are seeking a highly skilled Customer Care Specialist to join our team in Barcelona. As a key member of our Customer Care team, you will be responsible for providing exceptional support to our Flemish-speaking customers, ensuring a seamless onboarding experience and resolving any technical issues that may arise.Key Responsibilities:Delight...
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Customer Care Specialist
hace 4 semanas
Barcelona, Barcelona, España Qonto A tiempo completoAbout QontoQonto is a leading online business account provider that offers innovative solutions for SMEs and freelancers. Our mission is to make day-to-day banking easier and more efficient for our customers.Job DescriptionWe are seeking a highly skilled Customer Care Agent to join our team in Belgium. As a Customer Care Agent, you will be responsible for...
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Customer Care Specialist
hace 4 semanas
Barcelona, Barcelona, España Qonto A tiempo completoAbout QontoQonto is a leading online business account provider that offers innovative solutions for SMEs and freelancers. Our mission is to make day-to-day banking easier and more efficient for our customers.Job DescriptionWe are seeking a highly skilled Customer Care Agent to join our team in Belgium. As a Customer Care Agent, you will be responsible for...
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Customer Care and Onboarding Agent
hace 1 mes
Barcelona, España Qonto A tiempo completo**Customer Care and Onboarding - Relocation to Barcelona (Position is based in Barcelona, working for our Belgium Market)** The mission of the **Customer care team** at Qonto is to guide and to help our clients succeed. We are very proud of our **4.6/5 customer satisfaction**, and we always want to improve it! That's why we see our Customer care team as a...
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Customer Care Officer
hace 1 mes
Barcelona, España Qonto A tiempo completo.Join Qonto's exciting expansion into the Belgian market as a Customer Success Representative.You'll play a crucial role in establishing our presence by delivering exceptional onboarding experiences and ongoing support to our new customers. Working closely with Francesca, our Team Leader, you'll help shape our customer success strategy in this new market,...
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Customer Care Officer
hace 1 mes
Barcelona, España Qonto A tiempo completo.Join Qonto's exciting expansion into the Belgian market as a Customer Success Representative.You'll play a crucial role in establishing our presence by delivering exceptional onboarding experiences and ongoing support to our new customers. Working closely with Francesca, our Team Leader, you'll help shape our customer success strategy in this new market,...
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Customer Care Officer
hace 2 meses
Barcelona, España Qonto A tiempo completoJoin Qonto's exciting expansion into the Belgian market as a Customer Success Representative.You'll play a crucial role in establishing our presence by delivering exceptional onboarding experiences and ongoing support to our new customers.Working closely with Francesca, our Team Leader, you'll help shape our customer success strategy in this new market,...
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Customer Care Officer
hace 2 meses
Barcelona, España Qonto A tiempo completoJoin Qonto's exciting expansion into the Belgian market as a Customer Success Representative.You'll play a crucial role in establishing our presence by delivering exceptional onboarding experiences and ongoing support to our new customers. Working closely with Francesca, our Team Leader, you'll help shape our customer success strategy in this new market,...
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Customer Care
hace 2 semanas
Barcelona, España Lectus Recruitment A tiempo completoNuestro cliente es una multinacional líder en el sector dermatológico que busca incorporar un/a Customer Care con Italiano bilingüe para sus oficinas en Barcelona.Como Customer Care serás responsable de asegurar la gestión diaria de servicio a clientes y dar soporte en el plan de fidelización de la marca.Responsabilidades:Entrada manual de...
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Customer Care Lead
hace 2 meses
Barcelona, España Vantage Specialty Chemicals A tiempo completoVantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY. Partnering with Sales and Operations, the Customer Care Lead will provide best in...
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Customer Care Specialist
hace 1 mes
Barcelona, España Care Centre A tiempo completoWe started Amenitiz to make technology accessible to independent hoteliers all over the world - whether they are in the heart of Paris or the Uyuni Salt Flats in Bolivia. At Amenitiz, you'll be working with us toward our shared vision to bring knowledge and innovation to the hospitality industry. We are committed to empowering independent hoteliers and...
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Customer Care Lead
hace 1 mes
Barcelona, España Vantage Specialty Chemicals A tiempo completo.Company OverviewVantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW'S SOLUTIONS TODAY.As a company on the move, you'll be working as part of a collaborative...
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Customer Care Lead
hace 2 meses
Barcelona, España Vantage Specialty Chemicals A tiempo completoCompany Overview Vantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets.Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW'S SOLUTIONS TODAY.As a company on the move, you'll be working as part of a collaborative...
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Customer Success Representative
hace 2 semanas
Barcelona, Barcelona, España Qonto A tiempo completoCustomer Success RepresentativeAt Qonto, we're passionate about creating a seamless banking experience for SMEs and freelancers. As a Customer Success Representative, you'll play a crucial role in establishing our presence in the Belgian market by delivering exceptional onboarding experiences and ongoing support to our new customers. Working closely with...
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Customer Care Lead
hace 2 meses
Barcelona, España Vantage Specialty Chemicals A tiempo completoCompany OverviewVantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW'S SOLUTIONS TODAY.As a company on the move, you'll be working as part of a collaborative...
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Customer Care Officer
hace 2 semanas
Barcelona, España Qonto A tiempo completo.We want to make day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. By harnessing technology and design. And by offering fair and transparent pricing. At Qonto, we're passionate about creating the best product - with both impact and a great user...