Customer Care Officer
hace 1 mes
.Join Qonto's exciting expansion into the Belgian market as a Customer Success Representative.You'll play a crucial role in establishing our presence by delivering exceptional onboarding experiences and ongoing support to our new customers. Working closely with Francesca, our Team Leader, you'll help shape our customer success strategy in this new market, directly impacting Qonto's growth and reputation in Belgium.As a Customer Success Representative at Qonto, you will:Be a Qonto Ambassador : Handle both onboarding and customer care for Belgium, ensuring a smooth start for new clients and ongoing support.Achieve and maintain a Customer Satisfaction (CSAT) score of 85% or higher : Ensure high levels of customer satisfaction by addressing client needs effectively.Respond to customer inquiries : Balance speed and quality in handling customer inquiries, providing timely and accurate assistance.Collaborate with the Risk and Compliance team : Improve onboarding procedures and FAQs for Belgium, ensuring compliance and clarity.What you can expect:Market/Team Context : Be part of Qonto's exciting expansion into new European markets, working in a fast-paced, growth-oriented environment.Methodologies : We value continuous improvement, data-driven decision-making, and customer-centric approaches.Tools : You'll become proficient in using Zendesk, Notion, Mayday, Forest, and other tools to manage customer interactions efficiently.Growth Opportunity : As an early member of the CS Belgium team, you'll have the chance to impact our success and grow with the company significantly.About YouExperience : You have a background in customer success, preferably with experience in improving standards and procedures.Languages : You're a native or C2-level speaker of French with an excellent understanding of Belgium's local business culture, and you also have a very good level of English - Big plus: You also speak Flemish.Skills : You excel in multitasking, attention to detail, and have strong written and verbal communication abilities.Tech-savvy : You're comfortable learning and working with multiple software tools simultaneously.Attitude : You're proactive, curious, and eager to contribute to the growth of a new market.PerksOffices in Paris, Berlin, Milan, Barcelona, and Belgrade; Tailor-made remote work policy depending on the job you apply for and where you live; Competitive salary package; A meal voucher;Public transportation reimbursement (part or global); A great health insurance (depending on the country); Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities; A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent) and childcare benefits with selected partners; Monthly team events
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Customer Care Officer
hace 4 semanas
Barcelona, Barcelona, España Qonto A tiempo completoAbout QontoQonto is a leading online business account provider that offers innovative solutions for SMEs and freelancers. Our mission is to make day-to-day banking easier and more efficient for our customers.Job DescriptionWe are seeking a highly skilled and customer-focused Customer Care Officer to join our team. As a Customer Care Officer, you will be...
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Customer Care Officer
hace 4 semanas
Barcelona, Barcelona, España Qonto A tiempo completoAbout QontoQonto is a leading online business account provider that offers innovative solutions for SMEs and freelancers. Our mission is to make day-to-day banking easier and more efficient for our customers.Job DescriptionWe are seeking a highly skilled and customer-focused Customer Care Officer to join our team. As a Customer Care Officer, you will be...
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Customer Care Officer
hace 4 semanas
Barcelona, Barcelona, España Qonto A tiempo completoAbout QontoQonto is a leading online business account provider that offers innovative products and services to SMEs and freelancers. Our mission is to make day-to-day banking easier and more efficient for our customers.Job DescriptionWe are seeking a highly motivated and customer-focused Customer Care Officer to join our team. As a Customer Care Officer, you...
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Customer Care Officer
hace 4 semanas
Barcelona, Barcelona, España Qonto A tiempo completoAbout QontoQonto is a leading online business account provider that offers innovative products and services to SMEs and freelancers. Our mission is to make day-to-day banking easier and more efficient for our customers.Job DescriptionWe are seeking a highly motivated and customer-focused Customer Care Officer to join our team. As a Customer Care Officer, you...
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Customer Care Officer
hace 4 semanas
Barcelona, Barcelona, España Qonto A tiempo completoAbout QontoQonto is a leading online business account provider that offers innovative products and services to SMEs and freelancers. Our mission is to make day-to-day banking easier and more efficient for our customers.Job DescriptionWe are seeking a highly skilled and customer-focused Customer Care Officer to join our team. As a Customer Care Officer, you...
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Customer Care Officer
hace 4 semanas
Barcelona, Barcelona, España Qonto A tiempo completoAbout QontoQonto is a leading online business account provider that offers innovative products and services to SMEs and freelancers. Our mission is to make day-to-day banking easier and more efficient for our customers.Job DescriptionWe are seeking a highly skilled and customer-focused Customer Care Officer to join our team. As a Customer Care Officer, you...
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Customer Care Officer
hace 3 semanas
Barcelona, Barcelona, España Qonto A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Care Officer to join our Onboarding team in the Netherlands. As a key member of our customer support team, you will be responsible for providing exceptional support to our Dutch customers, ensuring a seamless onboarding experience and resolving any issues that may arise.As a Customer Care Officer, you...
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Customer Care Officer
hace 1 mes
Barcelona, España Qonto A tiempo completo**Our mission**? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market. **Our journey**: Founded by Alexandre and...
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Customer Care Officer
hace 2 meses
Barcelona, España Qonto A tiempo completoOur mission ? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in...
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Customer Care Officer
hace 5 meses
Barcelona, España Qonto A tiempo completo**Our mission**? Creating the finance solution that energizes SMEs and freelancers, so they can achieve more. We simplify everything from everyday banking to bookkeeping and spend management. At Qonto, we’re passionate about creating the best product, so if you’re looking for an ambitious team that’s revolutionizing an old-fashioned industry, get in...
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Customer Care Officer
hace 5 meses
Barcelona, España ALPADIA Language Schools SA A tiempo completo**Company Description** Alpadia Language Schools is a Swiss company with an international vision, devoted to excellence in teaching languages to enrich students' futures. Inspired by our multifaceted and multilingual country, we create an unparalleled student experience encouraging language development through immersion. Present in Switzerland, France,...
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Customer Care Officer
hace 3 meses
Barcelona, España Qonto A tiempo completo.Our mission ? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve...
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Customer Care Officer
hace 2 meses
Barcelona, España Qonto A tiempo completo.Our mission: Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in...
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Customer Care Officer
hace 2 meses
Barcelona, España Qonto A tiempo completoOur mission: Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in...
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Customer Care Officer
hace 1 mes
Barcelona, España Qonto A tiempo completoOur mission: Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools.Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in...
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Customer Care Officer
hace 2 meses
Barcelona, España Qonto A tiempo completo.Our mission ? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve...
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Customer Care Officer
hace 2 meses
Barcelona, España Qonto A tiempo completoOur mission ? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in...
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Customer Care Officer
hace 3 semanas
Barcelona, España Qonto A tiempo completoOur mission: Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market. Our journey: Founded by Alexandre and Steve in...
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Customer Care Officer
hace 4 semanas
Barcelona, España Qonto A tiempo completoOur mission: Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in...
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Customer Care
hace 3 semanas
Barcelona, España Lectus Recruitment A tiempo completoNuestro cliente es una multinacional líder en el sector dermatológico que busca incorporar un/a Customer Care con Italiano bilingüe para sus oficinas en Barcelona.Como Customer Care serás responsable de asegurar la gestión diaria de servicio a clientes y dar soporte en el plan de fidelización de la marca.Responsabilidades:Entrada manual de...
