Customer Care Officer
hace 2 meses
.Our mission: Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French rankingOur values:Customer focus: Prioritize customers in everything you do.Ownership: Own your part, get things done.Teamwork: Make (team)work easy.Mastery: Continuously raise the bar.Integrity: Always do what's right, and respect people.Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.The mission of the Customer care team at Qonto is to guide and to help our clients succeed. We are very proud of our 4.6/5 customer satisfaction and we always want to improve itThat's why we see our Customer care team as a strong asset in our mission to create the finance solution that energizes SMEs and freelancers.You will join Qonto's exciting expansion into new European markets. You'll play a crucial role in establishing our presence in the Netherlands, ensuring seamless onboarding and exceptional support for our new customers.Working closely with Francesca, our Team Leader, you'll be at the forefront of Qonto's growth, directly impacting our success in this strategic market.As a Customer Care Agent at Qonto, you will:Be a Qonto Ambassador You will delight our Dutch customers by providing sharp, quick technical support and guide them through the account opening process, ensuring a smooth onboarding experience and answering all their questions via email and phone (only outgoing calls, not a call center).Be the voice of our customers: Customer Voice is precious to us, we use it in order to continuously improve our product and maintain the "WOW" effect that our customers love.Set up internal processes to better respond to customer requests (update FAQs, dashboards, macros, make feedback to Ops and Product teams etc.).Take ownership. You will identify anomalies, optimize and set-up new ways of problem-solving, and keep your colleagues up to date on all of this.What you can expect:Be part of Qonto's expansion working in a fast-paced, growth-oriented environment.Collaborate in a team that values cooperation, communication, and continuous improvement.Master cutting-edge customer service tools like Zendesk, Notion, and Mayday and others.Hands-on culture, take on responsibilities and decision-making
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Customer Care Officer
hace 4 semanas
Barcelona, Barcelona, España Qonto A tiempo completoAbout QontoQonto is a leading online business account provider that offers innovative solutions for SMEs and freelancers. Our mission is to make day-to-day banking easier and more efficient for our customers.Job DescriptionWe are seeking a highly skilled and customer-focused Customer Care Officer to join our team. As a Customer Care Officer, you will be...
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Customer Care Officer
hace 4 semanas
Barcelona, Barcelona, España Qonto A tiempo completoAbout QontoQonto is a leading online business account provider that offers innovative solutions for SMEs and freelancers. Our mission is to make day-to-day banking easier and more efficient for our customers.Job DescriptionWe are seeking a highly skilled and customer-focused Customer Care Officer to join our team. As a Customer Care Officer, you will be...
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Customer Care Officer
hace 4 semanas
Barcelona, Barcelona, España Qonto A tiempo completoAbout QontoQonto is a leading online business account provider that offers innovative products and services to SMEs and freelancers. Our mission is to make day-to-day banking easier and more efficient for our customers.Job DescriptionWe are seeking a highly motivated and customer-focused Customer Care Officer to join our team. As a Customer Care Officer, you...
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Customer Care Officer
hace 4 semanas
Barcelona, Barcelona, España Qonto A tiempo completoAbout QontoQonto is a leading online business account provider that offers innovative products and services to SMEs and freelancers. Our mission is to make day-to-day banking easier and more efficient for our customers.Job DescriptionWe are seeking a highly motivated and customer-focused Customer Care Officer to join our team. As a Customer Care Officer, you...
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Customer Care Officer
hace 4 semanas
Barcelona, Barcelona, España Qonto A tiempo completoAbout QontoQonto is a leading online business account provider that offers innovative products and services to SMEs and freelancers. Our mission is to make day-to-day banking easier and more efficient for our customers.Job DescriptionWe are seeking a highly skilled and customer-focused Customer Care Officer to join our team. As a Customer Care Officer, you...
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Customer Care Officer
hace 4 semanas
Barcelona, Barcelona, España Qonto A tiempo completoAbout QontoQonto is a leading online business account provider that offers innovative products and services to SMEs and freelancers. Our mission is to make day-to-day banking easier and more efficient for our customers.Job DescriptionWe are seeking a highly skilled and customer-focused Customer Care Officer to join our team. As a Customer Care Officer, you...
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Customer Care Officer
hace 3 semanas
Barcelona, Barcelona, España Qonto A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Care Officer to join our Onboarding team in the Netherlands. As a key member of our customer support team, you will be responsible for providing exceptional support to our Dutch customers, ensuring a seamless onboarding experience and resolving any issues that may arise.As a Customer Care Officer, you...
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Customer Care Officer
hace 1 mes
Barcelona, España Qonto A tiempo completo**Our mission**? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market. **Our journey**: Founded by Alexandre and...
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Customer Care Officer
hace 2 meses
Barcelona, España Qonto A tiempo completoOur mission ? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in...
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Customer Care Officer
hace 5 meses
Barcelona, España Qonto A tiempo completo**Our mission**? Creating the finance solution that energizes SMEs and freelancers, so they can achieve more. We simplify everything from everyday banking to bookkeeping and spend management. At Qonto, we’re passionate about creating the best product, so if you’re looking for an ambitious team that’s revolutionizing an old-fashioned industry, get in...
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Customer Care Officer
hace 5 meses
Barcelona, España ALPADIA Language Schools SA A tiempo completo**Company Description** Alpadia Language Schools is a Swiss company with an international vision, devoted to excellence in teaching languages to enrich students' futures. Inspired by our multifaceted and multilingual country, we create an unparalleled student experience encouraging language development through immersion. Present in Switzerland, France,...
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Customer Care Officer
hace 3 meses
Barcelona, España Qonto A tiempo completo**Our mission**? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market. **Our journey**: Founded by Alexandre and...
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Customer Care Officer
hace 3 meses
Barcelona, España Qonto A tiempo completo.Our mission ? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve...
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Customer Care Officer
hace 2 meses
Barcelona, España Qonto A tiempo completo**Our mission**? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market. **Our journey**: Founded by Alexandre and...
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Customer Care Officer
hace 1 mes
Barcelona, España Qonto A tiempo completoOur mission: Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools.Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in...
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Customer Care Officer
hace 2 meses
Barcelona, España Qonto A tiempo completoOur mission: Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in...
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Customer Care Officer
hace 2 meses
Barcelona, España Qonto A tiempo completo.Our mission ? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve...
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Customer Care Officer
hace 2 meses
Barcelona, España Qonto A tiempo completoOur mission ? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in...
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Customer Care Officer
hace 3 semanas
Barcelona, España Qonto A tiempo completoOur mission: Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market. Our journey: Founded by Alexandre and Steve in...
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Customer Care Officer
hace 4 semanas
Barcelona, España Qonto A tiempo completoOur mission: Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in...
