Manager, Customer Success
hace 3 semanas
.Strength in Trust OneTrust unlocks the full potential of data and AI, securely and responsibly. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks. With a comprehensive suite of solutions spanning data and AI security, privacy, governance, risk, ethics, and compliance, OneTrust enables seamless collaboration between data teams and risk teams to enable rapid and trusted innovation. Recognized as the market leader in trust, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.The Challenge As a Manager – Customer Success, you will manage the customer's top advocates, and help bridge the bond between the Customer, our Sales, Renewals, Product and Consulting teams. Your team will be responsible for driving customer adoption, identifying, and mitigating potential roadblocks with subscription renewals, and performing system and process health checks to maximize the value customers receive from the OneTrust platform. The Manager – Customer Success will ensure the team pro-actively engages with customers from their assigned territory to ensure their full adoption and ongoing use of the OneTrust platform, as well as bridging any other support gaps to ensure that the customer is fully leveraging the product to meet their business needs.Your Mission Hire, on-board, develop, coach, mentor and evaluate a team of 3 to 8 Customer Success Consultants.Set the strategic direction of the Customer Success organization, contributing to monthly and quarterly functional planning sessionsSet a clear bar for excellence building a diverse, inclusive, and high performing teamResponsible for overseeing customer adoption plans, driven by Customer Success ManagersProvide advice and feedback to Customer Success Consultants on strategies, ways of working and best practicesAct as escalation point and drive customer risk mitigation strategy across cross functional organizationContribute to delivery of key board reporting, creating and maintaining OKRs and KPIsYou Are Bachelor's degree required8+ years of customer success or software consulting experience3+ years of managing customer success or software consulting teamsEffective customer-facing communication skills. Proven success in and genuine enthusiasm for working directly with customerProven ability to engage across corporate functions (Professional Services, Product Management, Sales and Executive).Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.Strategic thinking, problem solving, and decision-making capabilitiesStrong entrepreneurial skills to excel in a complex and rapidly evolving environmentWhere we Work OneTrust embraces a hybrid working model
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Customer Success Manager
hace 1 mes
Madrid, España Customer Success Manager - Portuguese NativeBilingual A tiempo completo.We are ODILO: a fast-growing edtech company with a mission to democratize access to high-quality education and provide educational technology solutions to help our users reach their full potential.Through our solutions, we provide access to millions of digital content items from the world's best providers and, using educational technology and Artificial...
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Customer Success Manager
hace 2 meses
Madrid, España Customer Success Manager - Portuguese NativeBilingual A tiempo completoWe are ODILO: a fast-growing edtech company with a mission to democratize access to high-quality education and provide educational technology solutions to help our users reach their full potential.Through our solutions, we provide access to millions of digital content items from the world's best providers and, using educational technology and Artificial...
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Customer Success Manager
hace 1 día
Madrid Centro, Madrid, España SAP A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for guiding our customers through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within their...
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Customer Success Manager
hace 10 horas
Madrid Centro, Madrid, España SAP A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for guiding our customers through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within their...
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Customer Success Manager
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Madrid, Madrid, España Onetrust A tiempo completoJoin Onetrust as a Customer Success ManagerWe're looking for a skilled professional to help our clients achieve their business goals. As a Customer Success Manager, you'll be responsible for building strong relationships with our clients and providing them with the support they need to succeed.Key Responsibilities:Develop and implement customized solutions...
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Customer Success Manager
hace 6 días
Madrid, Madrid, España Onetrust A tiempo completoJoin Onetrust as a Customer Success ManagerWe're looking for a skilled professional to help our clients achieve their business goals. As a Customer Success Manager, you'll be responsible for building strong relationships with our clients and providing them with the support they need to succeed.Key Responsibilities:Develop and implement customized solutions...
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Customer Success Manager
hace 4 semanas
Madrid, España Sap A tiempo completo.What we offerWe help the world run better.Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer...
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Customer Success Manager
hace 3 meses
Madrid, España GTT Communications A tiempo completoJob Title: Customer Success Manager About GTT: We serve thousands of businesses with a portfolio that includes SD-WAN and other managed WAN services, internet, security and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit Role...
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Customer Success Manager
hace 1 mes
Madrid, España Amadeus A tiempo completoJob TitleCustomer Success ManagerSummary of the roleResponsible for managing strategic customer(s) empowering them to unlock the most value of Amadeus solutions for higher return on their investment and business impact.The Customer Success Manager (CSM) aim to bring in more expertise to support our customer business expansion.Responsible for understanding...
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Customer Success Manager
hace 1 mes
Madrid, España Amadeus A tiempo completoJob TitleCustomer Success ManagerSummary of the roleResponsible for managing strategic customer(s) empowering them to unlock the most value of Amadeus solutions for higher return on their investment and business impact.The Customer Success Manager (CSM) aim to bring in more expertise to support our customer business expansion. Responsible for understanding...
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Manager, Customer Success
hace 2 días
Madrid, España Onetrust A tiempo completo.OneTrust unlocks the full potential of data and AI, securely and responsibly. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks. With a comprehensive suite of solutions spanning data and AI security, privacy, governance, risk, ethics, and compliance, OneTrust enables...
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Customer Success Manager
hace 1 mes
Madrid, España Amadeus A tiempo completoJob TitleCustomer Success ManagerSummary of the roleResponsible for managing strategic customer(s) empowering them to unlock the most value of Amadeus solutions for higher return on their investment and business impact.The Customer Success Manager (CSM) aims to bring in more expertise to support our customer business expansion. Responsible for understanding...
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Customer Success Manager
hace 6 horas
Madrid, Madrid, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring that our customers achieve their desired outcomes from our solutions.Key ResponsibilitiesDevelop and execute customer success plans to drive customer adoption and retention.Build and...
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Customer Success Manager
hace 3 meses
Madrid, España MotorK A tiempo completoMotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience. We are on a fast and ambitious trajectory and serving 90% of the...
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Customer Success Manager
hace 3 días
Madrid, Madrid, España SS&C A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our Global Customer Success team at SS&C. As a Customer Success Manager, you will play a critical role in creating long-term value for our customers and ensuring their success with our technology.Key ResponsibilitiesCoordinate and complete projects on the Customer Success...
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Customer Success Manager
hace 4 días
Madrid, Madrid, España SS&C A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our Global Customer Success team at SS&C. As a Customer Success Manager, you will play a critical role in creating long-term value for our customers and ensuring their success with our technology.Key ResponsibilitiesCoordinate and complete projects on the Customer Success...
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Customer Success Manager
hace 7 días
Madrid, Madrid, España Onetrust A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at OneTrust. As a key member of our organization, you will play a critical role in driving customer adoption, retention, and growth.Key ResponsibilitiesManage a team of Customer Success Consultants to ensure seamless customer onboarding, adoption, and...
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Customer Success Manager
hace 6 días
Madrid, Madrid, España Onetrust A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at OneTrust. As a key member of our organization, you will play a critical role in driving customer adoption, retention, and growth.Key ResponsibilitiesManage a team of Customer Success Consultants to ensure seamless customer onboarding, adoption, and...
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Customer Success Manager
hace 1 mes
Madrid, España Amadeus A tiempo completo.Job TitleCustomer Success ManagerSummary of the roleResponsible for managing strategic customer(s) empowering them to unlock the most value of Amadeus solutions for higher return on their investment and business impact.The Customer Success Manager (CSM) aims to bring in more expertise to support our customer business expansion. Responsible for understanding...
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Customer Success Manager
hace 2 días
Madrid, Madrid, España SS&C Technologies Holdings A tiempo completoJob DescriptionAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our Global Customer Success team as a Customer Success Manager. As a key member of our team, you will play a critical role in creating long-term value for our customers and ensuring their success with our technology.Key ResponsibilitiesCoordinate and...
