Customer Success Manager

hace 3 semanas

Madrid, España Sap Se A tiempo completo

Customer Success Manager (CSM) - SAP Academy for Customer Success - Spain (Hybrid) Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Who you'll become
As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience, you will then transition into the exciting role of Customer Success Manager (f/m/d).
Once you've successfully completed the SAP Academy program, you'll embark on one of two exciting career paths:
Specialist Customer Success Manager (S-CSM) (f/m/d) works directly with customers to guide them through their business journey with our solutions.
Enterprise Customer Success Manager (E-CSM) (f/m/d) is the customer's advisor on SAP business capabilities and benefits, driving the end-to-end (E2E) customer journey.
Your responsibilities will include:
Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team.
Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
E-CSM: Enhance skills in advising complex, global transformations and driving customer outcomes, renewals, expansions, and upsells.
S-CSM: Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field.
What you'll bring
2-5 years' work experience with a proven record of supporting customers and business transformation.
Strong communication skills including fluency in English and Spanish.
Proficient interpersonal skills including curiosity, effective listening skills, and a professional presence.
Demonstrated ability to collaborate across diverse stakeholders and business functions.
Strong Business Acumen including demonstrated knowledge of business processes and/or industries.
About SAP Academy for Customer Success
The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic program strengthens the foundation for a successful career at SAP.
Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges.
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. We are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
SAP is proud to be an equal-opportunity workplace and is an affirmative action employer.

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